WoodSpring Suites Carol Stream - Chicago

Good

Good

The floor was sticky and they didn’t have an ice machine. Other than that, I liked it.

The place looks well managed, but I did see cockroaches, and felt uncomfortable the remainder of my stay. I didn't notice till I got back late at night unfortunately, or else I would have left.

Exceptional

Staff Behavior Worst One to choose, They dont provide basic facilities, No Shampoo in bathroom, No Room cleaning unless you stay for 14 nights, yes FOURTEEN NIGHTS, No phone/intercom, NO Staff available from 5 am - 9 am ,No Coffee obviously no Food !!

Like the kitchen area, laundry if needed. Clean enough. Location is super, stores and food places galore. Staff was superb, extremely friendly. Would definitely stay here again.

M

Well located. The reception isn’t clean, dirty walls. The music playing wasn’t appropriated for a hotel environment.

Friendly staff. Eddie was a cool dude. No high chairs for children, room was a little trashed when I checked in.

Ok

Enjoyed my stay peaceful hotel.

Clean but that was about it. No hand or body soap, only shampoo. No Kleenex. Only 2 bath towels and 2 wash cloths, no hand towels. Noisy, guy/gal walking their dog at 2 am. No bottled water anywhere in the hotel. No breakfast.

Very poor

The staff and people were very friendly it gave me the belief that they were very comfortable there. That also made me feel comfortable. My problem is it was advertised as refundable but it wasnt.

Worst hotel i ever been first i got to hotel to them saying there were no rooms at the moment that they were cleaning them and they only have one person working they had me waiting and i ended up leaving to another hotel the front desk girl was lost didnt know anything waste of money and i did my reservation day before and fully paid

Exceptional

The front desk employee and the GM were fantastic! The only issue we had was loud stomping above us every night for hours at a time.

It's hard to enter the parking lot.

Very good