Fairfield Inn & Suites by Marriott Houston Channelview

No hotel it was burned 2 month ago!!! No hotel!!! It was burned 2 months ago

Didn't like at all especially with Marriott hotel chain as I arrived at 7.30pm finding the hotel closed and no operations at all. There was no notification and even I still received email from Marriott to perform online check-in!. Didn't like at all especially with Marriott hotel chain as I arrived at 7.30pm finding the hotel closed and no operations at all. There was no notification and even I still received email from Marriott to perform online check-in!.

The room was great The space was good

our first room reeked of a strong urine smell the second room they moved us to had a chair in it that had a big hole that they were aware of and refused to remove from the room, advising me that previous guest didn't have an issue with it. there was no breakfast available thanksgiving morning and saturday there was only bagels and room temp coffeee, the waffle machine was broke. they kept the entry gate locked so you had to walk to the key gate as if you were a cat to get out of the parking lot once parking your car, when i inquired about it they said the gate locks at night, however this was happening during the day as well. my stay was not a good one and the manager there was very non chalant about any of our concerns. they really over stepped their boundaries when they entered our room , although we had our do not disturb on the door to remove the chair that we had to contact corporate about. I would never recommend this facility. we felt like we were at Bates Motel! this facility is not of Marriott standards, at all! did i mention too this was our wedding anniversary?! what an experience..

At check out, I offered to show her my confirmation. She then said that she had checked and knew that I had a later checkout. No apologies from anyone.

Nothing Everything

Clean well kept Would have liked to use rear entrance to the gate so you didn't have to exit onto the main roadway if needed not to.

bedbugs in rooms

nothing found bedbugs in the pillows Found bedbugs in pillows

they were closed due to storm taking the power out

The people were very cordial and the location was one mile from the work place. When I arrived the water was turned off. They forgot to tell me when I checked in. The room phone was plugged in but did not work. The hotel is a bit older but it was in decent shape. I am a hotel snob and like tip top amenities.

The room was alright. The toilet paper could have been better.

The hotel staff was extremely accommodating and friendly Maids gave me excellent service and the breakfast was awesome Everything was great no complaints except for the gate was broken that's about it

Friendly staff good price Our TV was missing the power cord

Location, affordable and generally clean Breakfast was just fair Room was okay but mattress wasn't that comfortable Overall signs of hotel getting older and in need of a renovation

Rooms and staff

Comfy bed and pillows good breakfast nice staff ..clean great room 311 on the 3rd floor Toilet seat is loose

Front desk staff went above and beyond when I was checking in. She was friendly, professional and super welcoming.