Tru by Hilton Charlotte Airport Lake Pointe

Budget hotel , not much available post 10 pm . Staff was not welcoming.

Very clean and new hotel

powdered eggs for breakfast were inedible. On the upside, the bed was comfortable.

The lobby was very beautiful, and the staff was helpful, and the variety of breakfast was great. No restaurants near me by the hotel to can eat.

I parked my truck on the property as I traveled to CT, and they had security riding around and security cameras. Upon return, my truck was vandalized, the rear driver-side window was broken. I asked to speak to the manager and was told they were not aware. I requested a report be prepared and it was denied by the general manager drew dunston. Also, my wife requested a refund of the one night stay and he denied it. I approached him to express my dissatisfaction and felt that was the least he could do. He surprisingly snapped back saying, “I didn’t break into your truck”! How sad!! He subsequently refunded my stay. There was cards from the Charlotte PD left in the truck, yet they were not aware of it. I requested an officer to respond anyway and was advised break-in are common as perpetrators look for guns and drugs, especially in trucks, and at one point there were several in one day. The gm had someone put plastic over the window and it was obvious he had experience doing so. I had a 2hr ride home at night and the wind noise was horrible, it was like driving with the windows down. I found out later from a family member familiar with the area that it’sa rough part of town. Should I leave out of the Charlotte airport, I will definitely park at the airport! Park at your own risk!!

The front desk staff and airport shuttle drives were very friendly and helpful.

Very good

Exceptional

the walk in shower. the new updated interior a soft mattress . I like it firm

Self serve snack shop good selection, BUT the bottle of Chardonnay.... yuck!

All good. When calling to request shuttle, I had problems getting thru because of my US Voip app. The staff noticed and proactively called me back. This was an unexpected level of attention and service. These personal little things matter! Nothing. All good.

Excellent customer service

Very nice All of the snacks and drinks were over priced

Convient to the airport You could hear the customers up on the next floor was being a lil loud. But other than that its was fine

Bad

Everything was good but I just wish I had a microwave in my room

I had a very pleasant stay with Tru by Hilton. I appreciated Arielle who assisted me with check in. The system was down when I arrived but she made sure to have me checked in manually with a pleasant, get it done attitude. I will stay again if I’m in the area

Exceptional

Clean room

Na