Sleep Inn & Suites Chesapeake - Portsmouth

Booked this room for my wife and I attend the large ships coming to Norfolk but as the event drew closer, seeing the large crowds from the earlier and given the high temperatures we decided to cancel our trip. Called the hotel and was tool we had to cancel the room through Expedia. I called and cancelled our trip. I received a cancellation from Expedia that the trip was cancelled. In June, when we received our credit card statement there was a one-night charge "no show charge". I called the manager asking why and he said that Expedia never cancelled the room. I called Expedia and advised them and they called the manager and said a one-night charge because of not showing up. I advised Expedia that I had their email stating that the room had been cancelled. I have been on the phone several times asking Expedia for the charge of the hotel. They have delayed, asked for prove that I cancelled the room (even when I showed them their own email confirming the cancellation). One of their "customer service" employees said they had confirmation that I cancelled this room two weeks after we were supposed to go. I have asked to see that email and have received nothing. I even sent them my message I made the day I cancelled the room that I sent to the kennel advising them that we were not bring our dog as we had planned. I have asked them to send me the email they sent to hotel to cancel since the manager said they didn't. Haven't been sent. Terrible experience with Expedia

The room was very clean.

Breakfast was good bathroom was weird

Everything was excellent

good

There was nothing to like here! Room was disgusting! Smell like mold.

Did not like not having a live person at the desk.

Location was fine The doors didn’t lock going to outside, i called for help with WiFi due to be being there for work associate did not help and wasn’t willing. What really made me dissatisfied was the sink was leaking. I called first night associate didn’t care. My entire visit couldn’t use the sink. Was very disappointed. Pillows were small squares. Air wouldn’t stay on and keep room at temp.

The shower was a problem. The water was very slow was not enough pressure.

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The cost was fair. The room was ok. The hotel seems dated. Definitely could use some updates.

The room was so dirty wouldn’t even think about eating there. Room was dirty , meds from last person still in the room, shower wasn’t cleaned, no towel racks not even a toilet paper holder. Live people for booking and at check in. Good thing there was CC because I couldn’t understand a word he was saying.

NOT ONE THING!! ????????? FIRST ITS DIRTY THE VA HEALTH DEPARTMENT NEEDS TO CLOSE THIS PLACE DOWN,!!! THEY MISREPRESENT THE HOTEL WITH THEIR PICTURES!!! I WILL STRESS DO NOT DO NOT ???? BOOK A ROOM AT THIS PLACE. Would you SLEEP IN A BED WITH URINE ON IT!!! THEY SAW NOTHING WRONG WILL THAT!!! SMH DIRTY, TERRIBLE SMELL!! THREW OUT!!! HOTEL. POOR MANAGEMENT. THEY WILL NOT REFUND YOUR MONEY U WILL HAVE TO BE EXTREMELY RUDE TO THEM TO GET UT BACK. THE BEDS HAD URINE ON THEM THE CURTAINS HEAD SPOTS AND DUST IN THEM. DONT PUT UR CREDIT ? ON LINE,!!

Horrible I didn't like anything about the place

The sink was clogged and I was told no maintenance staff avail until the next day. I asked what accommodation would I receive and I was told $20 that was unacceptable for me and I left the hotel and never stayed there. The pics on website don’t look like the hotel.

Good!

There was no one behind the desk to do the transaction

There was something wrong with everything in our room. Everything was broken or not working right. I even had to have the refrigerator in our room replaced the very 1st night because it was warm, and I had medication with us that needed to be refrigerated. The beds were stained, uncomfortable, and disgusting. I also had to call for an extra blanket for the pull out couch that should have already been in our room, also that pull out couch was so stained, and disgusting I had to call down for extra sheets to put over it because it was so gross we didn't want to lay on it. Coffee pot was broken only would produce barely warm light brown water it was so disappointing, and the breakfast downstairs was awful so we had go to out to breakfast somewhere else nearby everyday. Also the TV kept shutting off automatically and It kept waking up our child up when it would go off she needs constant noise to sleep so the TV's should not do that it was very inconvenient, there was NO water pressure I couldn't even barely brush my teeth at the sink, and in shower is was very hard to wash hair with NO water pressure, The tiles in the bathroom were broken and lifting up it felt dangerous, only certain buttons would work on the microwave so it was hard to cook things, the glass stove top was cracked and is a danger, the a/c unit kept shutting off and it was 110 degrees outside and very hard to operate and get back on. On top of all of that the telephone in our phone didn't work and I was was havi

How at the light I had to make a U-turn to get to the suite it’s not in a good location definitely when you are traveling from out of state and don’t know where you’re going it’s dangerous but nothing else was wrong

It was cold and I loved how dark the room got Low water pressure in the shower, loud yelling at random times, food everywhere from breakfast just left on the counter.