Extended Stay America Suites Los Angeles Chino Valley

Superb

Poor

Clean room, in a convenient and quiet location. I felt completely safe and comfortable during my stay. The staff are awesome, everyone has a great attitude - A special thank you to Evan for anticipating my needs and always being so kind and professional.

Superb

It was convenient but very basic, in fact I wouldn't even call it breakfast. The room could have been better prepared. I needed to request a phone and the lights went out at some point and I had to fix them by using the circuit breaker myself, despite having spoken to the staff.

Bad

Amazing and helpful staff Seems old but good overall

Superb

The room had an unbearable urine smell, so bad we couldn’t sleep and our noses were burning. There were no other rooms available so we had to cancel

Guest kept playing loud music and couldn’t relax

It was away Guest kept playing loud music and couldn’t relax

Okay The room had a bad stench.

Nothing The lack of safely and homeless people around the entire property

Dear Guest Relations, I am writing to formally express my disappointment with my recent stay at the Extended Stay America in Chino Valley. My family and I experienced multiple issues during our stay that caused significant inconvenience, unnecessary stress, and additional expenses that I believe were unfair. At the time of our stay, my family and I were living in hotels because we had to relocate due to domestic violence. Finding a safe and affordable place where my children and I felt comfortable has been extremely difficult. After researching different hotels and reading reviews about your Chino Valley property, I believed this location would be a safe and suitable option for my family during this difficult transition. Unfortunately, the issues we experienced added additional stress and hardship during an already challenging time. Prior to our arrival, I made an online reservation for 2 adults and 2 children for the dates of July 2 through July 8, 2026. I entered the correct number of guests during the reservation process, and the reservation was accepted. I received a confirmation number and believed the room reserved would accommodate my family. When we arrived at the hotel, I was informed by the front desk that the room I reserved could only accommodate three guests. I was told that I would need to cancel that reservation and book a larger room at a higher cost. Since we had already arrived and needed a place to stay, I had no choice but to make the change. My original reservation total was $515.86, and the replacement reservation cost $608.88, resulting in an additional charge of $93.02. I do not believe it was fair for me to have to pay this additional amount because your online reservation system accepted my booking after I entered the correct number of guests. I should not have been financially responsible for what appears to have been an issue with the reservation system or room availability information. After checking into the larger room and unpacking our belongings, we discovered that the refrigerator was not working. I immediately went to the front desk and informed the employee because we had food that needed refrigeration. I was told someone would be there the following morning to repair it. Later that evening, after a long day, my family and I attempted to shower and discovered that the shower was not working. I returned to the front desk, and a younger gentleman assisted us by moving us to another room. Although I appreciated his assistance, it was frustrating to have to gather our belongings and move after already unpacking because of multiple problems with the original room. On the morning of July 8, I called the front desk at approximately 10:00 a.m., one hour before checkout, to ask about a late checkout. I was informed that after 12:00 p.m. there would be a $10 per hour charge. At approximately 11:45 a.m., I called again and explained that I was still at an appointment and hoped to be out before 1:00 p.m. I was told that was okay and to let the front desk know if I would be later. At approximately 12:45 p.m., I called again and explained that I should be leaving shortly but wanted to extend my stay for one additional night. Before arriving, I had also spoken with a front desk employee who explained that my original reservation could not be extended after 11:00 a.m. and that it would need to be done as a new reservation. I understood and followed those instructions by making a new reservation.

Very good

Exceptional

Exceptional

I was there for 7/5 thru 7/9. At check in, staff on duty did not know check in procedures for pre-paid/ Expedia reservations and I was asked to pay $307 insurance fee. The staff member had to call manager to resolve situation. I was informed that Maid service is only available every 7 days. There was no water available 7/7 between 9am to 3pm. There was pest control on 7/8. I was instructed by written notice to prep the room for the procedure; however I was told that this was not necessary after the fact.

Economical price and welcoming service. All expectations met: clean room, breakfast, etc. Staff was very warm & friendly. Helped me fix my suitcase - screws needed tightening.

Peaceful