Sonesta Simply Suites Clearwater St. Petersburg

Says feee on the website only reason we booked. Check in person kinda rude at first basically said I could go to another hotel. Hotel was not clean we had to change our own sheets. I would love a partial refund for this trip. I am not happy and I will not book here again

The hotel ad on Expedia didn’t mention that the property was undergoing renovations. The second floor was where my room was located at and the annoying part was where some of the work was being done. The guy who was doing the floor didn’t even have the mind to place all of the material and his tools to the side. He had them all the place including where the elevator is causing everyone to step over things which was a major safety hazard. He could’ve easily placed his items neatly to the side. I started to mention it to him as common sense isn’t so common anymore but he didn’t seem to care when I looked at him and didn’t appear to even speak English. He did this for what seemed like the entire day. Also what I found strange and seriously creepy and dangerous was there were several room doors cracked open, with the halting the door to keep it open. Why would guest leave their rooms open like that. I also found out that the hotel has a 10$ key replacement policy if you lose or misplace your key when I asked about a replacement. Thankfully I chose to check my car again or I would’ve had to pay $10. The attendant at the front desk was very nice and attentive. The place is decent and clean enough for a quick stay. The beds were comfortable so I’d stay here again especially after renovations are complete as it’s dated. Would be nice if it offered breakfast even if it increases the daily rate.

Hotel was clean offered great amenities and was close to airport food and entertainment

One thing to note is that housekeeping only comes every two weeks unless you contact the front desk and receive approval for an earlier cleaning. Despite these minor issues, I enjoyed my stay and appreciated how clean and well-maintained the room was.

Staff is friendly . Rooms are very clean we have had an excellent stay

Bad

Staff and management very rude and had zero communication. There was work being done for renovations. They used a cheap company and workers made some big mistake that caused major flooding and water damage. We had at least 6 inches of water in our room, ceiling falling down on us from water, all of our stuff damaged. Power out, lost hundreds of dollars worth of freshly stocked items in the fridge. From the start of it, they had zero communication with guests, we were told we would be reimbursed for every thing. We had to evacuate for 2 nights, stayed at another hotel down the street, was only covered 2 nights, no communication from management when they said they would contact us. We did not even know if we were going to be able to return. The front desk where we were staying contacted us and said they talked to the manager and were told we could return the next day, and let us know check out was 11am. We tried to contact manager again, were told he would call us back, never did. We had to go in person to confirm we were moving back in and when the earliest we could do so was, because we cant check out at 11 and wait hours to move back in with refrigerated items and dogs. We moved back in and communication was still zero, we had simple questions in regards to who, how we needed to submit our lists of damaged items with pictures and receipts, front desk couldn't answer us, they were rude and brushed us off with no compassion for what happened. Told us manger would either call us or come to our room. He never did. When we asked again in the evening, we were told he was gone and that we could talk to him during business hours the next day. Try and reach him the next day, they tell us hes unavailable and that he will call us, still never called us all day.

It was a decent location, not too far from beaches. Staff and management very rude and had zero communication. There was work being done for renovations. They used a cheap company and workers made some big mistake that caused major flooding and water damage. We had at least 6 inches of water in our room, ceiling falling down on us from water, all of our stuff damaged. Power out, lost hundreds of dollars worth of freshly stocked items in the fridge. From the start of it, they had zero communication with guests, we were told we would be reimbursed for every thing. We had to evacuate for 2 nights, stayed at another hotel down the street, was only covered 2 nights, no communication from management when they said they would contact us. We did not even know if we were going to be able to return. The front desk where we were staying contacted us and said they talked to the manager and were told we could return the next day, and let us know check out was 11am. We tried to contact manager again, were told he would call us back, never did. We had to go in person to confirm we were moving back in and when the earliest we could do so was, because we cant check out at 11 and wait hours to move back in with refrigerated items and dogs. We moved back in and communication was still zero, we had simple questions in regards to who, how we needed to submit our lists of damaged items with pictures and receipts, front desk couldn't answer us, they were rude and brushed us off with no compassion for what happened. Told us manger would either call us or come to our room. He never did. When we asked again in the evening, we were told he was gone and that we could talk to him during business hours the next day. Try and reach him the next day, they tell us hes unavailable and that he will call us, still never called us all day.

Location was great. The beds were comfortable I’m not a fan of animals and I could smell them.

It got the job done

Fine for a quick overnight. Not dirty but not clean. Dated.

great place

Smells bad

Loved it here very accessible for wheelchairs

If I had any recommendations it would be to have 2 handicap spots down by the pool. The elevator is FAR for elderly people when they are put on the 2nd floor at the opposite end of the elevator.

If the smell of outside the room could be inside tje room it'd be great.

Our bed was very comfortable, the A/C worked fine, and the room was clean except for the flooring. The carpet is very old and worn, and dirty although not smelly. My dog did not mind but I did not appreciate having to pay the $75 pet fee plus $5 per night which the staff said they could not refund. Beware and negotiate that out up front until renovated.

Close to everything Check in

Yes

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