SpringHill Suites By Marriott Columbia Fort Meade Area

Clean and comfortable bed!

The pull knob on bath water spot to redirect water from bath to shower broken dirty carpets and gross carpets in elevator horrible smell everywhere. Nobody at front desk. Dirty windows. Marriott customers used systematic way to hang up on you

Pool was filled in. Not available.

Springhill Suites never disappoints. Spacious rooms and great location!

Breakfast was pretty good. Options for all members of family and times were not bad either. Room did not have working AC. Notified front desk and they contacted maintenence. Maintenace arrived and essentially blamed us saying someone put the AC to 78. Only to realize the thermostat on the wall was not even connected. He then proceeded to say we have to do it manually from the device by the window (which we already tried) only to say call him back if it doesn't cool up before his shift ends. It never cooled up and me and my family of 6 had to go to my UMGC graduation drenched in sweat.

Check-in staff was amazingly friendly.

Room was dirty and smelled. Breakfast was lacking and disappointing. Mattress was very uncomfortable. We were being rushed out of our room before checkout time.

No complaints. Would stay there again.

The hotel was very nice. Great breakfast buffet, large room, very clean, and friendly staff made our stay enjoyable. Our room was at the end of the corridor next to the staircase and exit doors. Lots of door banging during the evening.

The staff was fine. The breakfast was fine. The shower leaked water on the floor. The carpets in the elevators were filthy and one elevator makes a loud rumbling and vibration when it comes to an upward stop. No 24 hour coffee bar. Hotel needs a renovation, everything seems to be old and overused. Parking is free and spacious. The hand sanitizer at the elevator on the fourth floor where we were was always empty. The near by window was cracked and held together with tape. The mattress in our room could use replacing.

Staff was excellent in all aspects of customer service. Property was very well maintained

It was absolutely clean, very comfortable and amazing customer support ? ? Everything was in point

One of the best hotels we have ever stayed in

Everything was great

This is a top notch hotel near I-95 and many good restaurants as well. Highly recommend!

That said, this stay was not good. Checked in just after 5pm and they didn't quite have a room ready - put me in a room they thought was ready. The first queen size bed was either 40 years old or someone broke that mattress in a bad way. Wasn't possible to lay down flat. Imagine you drew a circle in the middle of the mattress, cut it open, took out 80% of the foam or springs and sealed it back up... Other bed? A bit better but still worn? maybe is the right word... Much more "level" but still not great. I was out of my room for the majority of the stay and my 2nd night I had decided i'd ask for a different room. I got in so late, it just wasn't worth switching when I was checking out just 7 hours later so i didn't... At check out, told the front desk person about the room and the one mattress in particular... their only response? "ok i'll write that down." Not a typical Marriott experience so be forewarned some room maintenance might be needed...

Breakfast was mediocre. Beds were not very comfortable.

Always the best

The bathroom door was broken. The staff was friendly.

Breakfast absolutely fantastid. Parking good.