Comfort Inn Columbia Lancaster

I preface this by saying the staff offered and then gave me a refund. And the situation was a bit out of their control. Nevertheless, I cannot recommend staying here. The light in the tiny bathroom did not work and they couldn’t fix it. There was a visible hold in the side of the bed’s mattress. The location isn’t close to anything. That was bad enough, but the hotel was booked by some sort of boys youth group that took up most of the rooms and all floors. They were loudly cursing, trying to rap/sing in the hallways and echoing from the pool area where some congregated. The adult with the group was in the “lobby” playing cards with some boys and cursing while acting as bad as or worse than the teens he is supposed to be enabling. A few boys tried intimidating my wife and other guests by staring them down or leaning on the front desk as they tried to check in until I stepped in to challenge their bravado. The staff were powerless to do anything and obviously feared either challenging the group to behave or did not want to lose the revenue. It was very obvious that this was a franchise run by a family, so this was their income and livelihood. But, this is not the experience we pay for. There are expectations of decorum, quiet, civil behavior and working, decent living conditions. This experience taught me to pay a little extra for Marriott, IHG, Wyndham or Hilton sites buoyed by corporate requirement instead of franchised economy places that want profits from you.

The first impression wasn’t good. I was allowed to check in 10 mins early. When I went into the room my son said eww the bathroom smell. It indeed smell like some had just used it. Then the refrigerator had leftover food and drink. I asked to have my room changed. Room was change to another room. It was little better. The only other complaint I have it having to ask for more then towel because the room was stocked for three people.

The room had mold on the walls, stains on the bedding sheets, the sofa had some type of pet hair all over it, and the bathroom was disgustingly filthy. There was dried up piss all over the toilet seat I mean everywhere, dirt stains in the bathtub and dirt on the walls. Would not recommend anyone to stay here. When brought to staff attention they didn’t attempt to do anything or make it right. I expressed to them the room should’ve been properly cleaned before handing off to a customer and they provided me cleaning supplies instead of having someone come clean the room or switch our room. If I was able to give it zero stars for the cleanliness of the room I would. Breakfast was okay not much available, no big surprised based on the upkeep their rooms.

That the property is pet friendly and staff was very helpful.

excellent service

The room smelled of cigarette smoke, lobby and elevator smelled of marajuana and the room was dirty

Very good breakfast, friendly staff, prompt checkin and checkout.

Muy tranquilo se puede descansar bien

Location and friendly staff Needs updating. TV way too small.

Yup

Very dated and dingy..wouldn't stay there again

I didn't like the breakfast choices that were provided.

Television didnt work, but front desk was busy so didnt bother them. Told them the next morning abd they said they would have moved us but my Mother is elderly and that would have been more work. Breakfast was not good - coffee was weak and lukewarm, toaster didnt work properly, eggs were runny/watery.

It's a dump in a first world way. Like, we were safe and had a comfy place to sleep, but it wasn't very clean and it's just dumpy. The breakfast food was terrible.

Convient It was dirty, parking lot hallways lobby

Price was for my budget Beds were not comfortable, rooms were outdated and looked like they needed repair. Bathroom door did not close. Ac had mold

Breakfast The overall cleanliness.

It was an interesting time to say the least. I really tried to give this three stars, but just couldn't The first thing we discovered was there were no wash cloths, just towels. So we got some from the desk. Next day when we came back our room had not been serviced or new towels. Found out we had to leave our trash and dirty towels out in the hallway on the floor to get the room serviced. That was a first for me. Once again, no wash cloths and had to get more. The cloths must be at a premium because we had to ask for them every day. Then our toilet wasn't working properly and overflowed. I asked the desk to send maintenance up to fix the toilet and the desk clerk showed up with a plunger and I had to plunge the toilet myself. We made sure the room was cleaned and sanitized but they took our shower curtain and didnt replace it. Once again they brought one up and I had to install it. The bathtubs were old jacuzzi tubs and almost impossible to get in, Anyone with bad knees are going to have a hard time getting in and out. We had a king suite with a hideabed couch. The couch was outdated and no support. As soon as you sat in it your knees were almost in your chest and very uncomfortable. The desk chair was broken, when my wife sat in it she almost landed on her back. Wont be staying there again.

Location No towels, light bulbs. Carpet was filthy. Air conditioner smelled and was noise Bathroom smelled as if the bathroom vent was clogged

The staff was very helpful and accommodating. When we arrived in our room it was very cold. We had no shower curtain or any towels and washcloths when. My daughter went to the front desk to ask for the shower curtain and the towels , the front desk person gave her the third degree about if we had pets, how many people in our room, etc.. a child should not have been asked things kinds of questions that I had already answered when I checked in