AC Hotel by Marriott Columbus Downtown

Great place

The experience at the AC Hotel was absolutely terrible. A simple error on the hotel’s end resulted in a huge ordeal. On our second night of the stay, my wife and I came back to a room that had not been serviced at all. We called down to the front desk to ask for fresh towels and to inform the staff of the situation. The staff member (who happened to be the assistant manager) was extremely rude, flippant and completely dismissive of our request to have the price of the room adjusted. He went so far as to say we had to leave the hotel completely. Needless to say, we were beside ourselves at this point and wanted nothing to do with the hotel, so we left. The complete absence of customer service and professionalism was like nothing I have ever seen. Robert should lose his job. Not that I particularly care because I couldn’t be paid to revisit this business.

It’s alot to say about this shit hole of an hotel! First let’s talk about the room they gave me, room that someone else moved away from. Room wasn’t clean. Toilet seat loose and we can’t even get to use the toilet in peace. Toilet floor smelling like pee. Air conditioner dirty and cursing us to sneeze a lot. My daughter falling off on the floor like I can go on and on!

Very clean facility. Our room was not as clean as we have seen it in the past but still very clean.

The room wasn't clean...hair in the shower and stains in the mini fridge.

Good location The bathroom doors are horrible and the a/c is worse

Our room as very clean and comfortable. The check in staff was on the austere and cool. We had no other occasion to interact with any other staff.

Great location

Room was awesome. My only issue was they did not provide a complementary breakfast. Additionally the breakfast they did serve was only ok.

Everything was wonderful! The location, gated parking, cooling pillows, comfortable bed, just everything! There isn't anything to not like!

Our top choices. This one was not clean and had a bad animal smell on our floor. Bar and staff at the bar was amazing. Food quality was poor.

Great gym Overly expensive for area

This hotel is located on Broadway in downtown Columbus, Georgia. It is what Columbus refers to as a boutique hotel. We were there one night. It was clean and well appointed. We didn't have any problems. We did not visit any dining or other amenities offered. Very helpful staff.

No microwave in room or vending machines in hotel

Beautiful hotel, clean, modern furnishings, excellent staff and location. Great parking.

Excellent all around

Clean High nightly rate

The staff exhibited a textbook example of the "NO" approach to customer service--and, worse, they lied. Here's what happened: The sliding glass door in our bathroom did not close. When I called the front desk, they told me there was no maintenance staff on duty. When I asked to move to another room, they said there was not one available--that they were fully booked. I looked at Booking.com, which showed at least 5 rooms of the same type available that night in that hotel. I asked to speak to the manager and was told at first that they were unavailable until the next day. Finally, when we returned from dinner, the manager had appeared, and she told me that a repairman would be coming to fix the door. He finally arrived sometime around 10:00, and proceeded to break the glass door in the process of trying to get it back on it's track. He said he would just sweep up the tiny shards of glass and it would be fine. I really didn't want to spend the night walking around barefoot in a room with a broken glass door and splinters on the floor, so, I went back downstairs, and the manager finally agreed to move us to another room. We got into that room after 11:00. If they had just moved us to a new room when we first asked, this review would have been very different.

Everything! Nothing.

Hotel staff, especially the room attendants, were welcoming, and engaging. The grounds, lobby, rooms, and hallways were nearly immaculate in appearance. The showers feel small and cramped and its sliding glass door was noisy and seemed flimsy. While I like the aesthetic of the glass bathroom door, I would be concerned if I had a younger child. The sprays of the shower heads a showing signs of rust or hardware build-up. I’ve enjoyed a greater selection of tea and sweetener options. Honey and Stevia would have great options for tea drinker like myself, who enjoy tea but avoid artificial sweeteners and prefer to avoid sugar.