Hotel Indigo Columbus at Riverfront Place by IHG

Great staff and clean property

Check in was a nightmare. We were supposed to be able to check in at 4 but at 5:30 there was a lobby full of people sitting there with us who were unable to check in. There was only 1 man checking everyone in. His computer kept messing up and housekeeping was way behind on getting the rooms ready. Will not stay there again.

Really nice establishment, great location and staff are very welcoming. The gentleman at the front desk went above and beyond, greatly appreciated.

The atmosphere was top tier At a certain time at night, no one should be allowed to hang out in the hallways laughing and running around. At 4am on July 2 someone or something set off the fire alarm and that was a very unpleasant experience.

This is a very nice hotel and staff were very nice and helpful. Rooms are beautiful, bar area and roof top bar is awesome. However, the room did not get very cold and the hallway was even hotter and humid it was odd. The pool was really cloudy with lots of bugs. I ended up with some bug bites and a rash so that was not nice. Other than that the location is awesome too!

Good building and clean, but significant variability in the knowledge and helpfulness of staff.

Steven- front desk manager - was very professional and courteous. He went above and beyond to help me secure a room at the last minute. When it comes to hospitality, Steven is second to none. I highly recommend the Indigo. I will definitely be coming back.

All was fine.

At first glance it was a great well maintained beautiful property! Until we entered the pool area, and it wasn’t the best. There were some lounge chairs, but all of the other wicker-like furniture had no pads on them. The bad, really bad part was that our sheets had some blood on them! I couldn’t believe what I saw. We did not see it until the next morning when we woke up and it was toward the foot of the bed! None of us had any cuts or anything, so it definitely wasn’t from us! They offered us 10,000 points because they couldn’t discount the room due to being booked on Expedia. I thought ok 10,000 points is great…well it’s not because it only takes a little bit off of a future stay. Really disappointed in Hotel Indigo.

The room overlooking the river! The only downside was no microwave in the room but that’s it.

I was especialy impressed by Michael at the front desk. His warm approach and helpfulness was a pleasant reminder of what hospitality truly means. He handled everything from room issues to walkable shopping ideas. Bottom line he puts the H in Hospitality.

everything was AMAZING n/a

Great hotel and great location, rooftop bar is the best in town and best view in town.

A great location to stay and the views,amenities but the rooftop bar and restaurant on site make it easier to stay onsite and never leave.The staff 10/10.

Very nice and helpful

Room was clean

To other hotels I have stayed. Overall it was just okay Refrigerator inside my room was barely working! Could not get microwave in a decent location! Microwave should have be close to the place leading to the bathroom but instead they put the microwave in a tight spot where u have to share space with front desk and their little store. Microwave barely gets cleaned and as soon as u leave the microwave area, everyone looking at you like it’s something bad to use the microwave. Then on my second night we did not get housekeeping service, was told by the housekeeper she skip the room by mistake! Called for housekeeping and the lady brought just towels did not take the old towels or take the trash! For what they are charging we should not be asking for housekeeping when we left our room 11am and returned 3pm

- industrial design elements that draw on the location history. A great 7th floor bar/casual dining facility. The sleeping pillows we had were oversized depth so it was extremely difficult to enjoy a comfortable sleep. When asking for alternatives was told there were no alternatives. For an IHG group hotel that is unacceptable.

The parking was excellent as was the clocation. I have made a claim with my bank for $281 (room which I reserved, was charged but was not available) and $75 for drinks on the 7th floor which were charged to me altho my companion paid with a different account from mine.

We liked everything about Indigo Hotel. It has a lot of atmosphere, the facilities are modern & the decor inviting. We enjoyed reasonably priced meals on the outside patio, the pool & the rooftop view. The location is good. Will be back.