Quality Inn & Suites on the Beach Downtown

I was running late and they cancelled my stay even though I was booked for several days. They didnt charge me and told me to rebook but they were no longer coming up under Hotels.com. My experience with Hotels.com was even worse. I needed to adk for refund . Kept getting ai bot that kept hanging up on me because it said my credit card didn't match, which it was correct. Finally after several exhausting attempts to talk to live person and many searches on right number, I spoke to someone. They informed me they had to email property and wait for response. Istill have not received my refund and if it is not done today I will be doing 1 star reviews on Hotel.com on every platform I can. The whole experience was nightmare. ☆After two weeks of hassle and disputes hotels.com has not returned my payment. This is not right as the hotel did not charge me . This is right out robery

At check in. I had to pay the difference due to security deposit wasn't made and they had changed their rates. They said they trying to contact Travelocity, but they couldn't get anybody.

Room and location was not as photos depict, Room and location looked neglected, as if a Vac had not been run thru it in MONTHS. Gnats in the room.

Everything was terrible.

Very average on all experience

The deadbolt didn’t work and the hot water in the shower was only lukewarm

Room was stinky.

Upon arrival, I noticed the refrigerator wasn’t functioning. I had to turn it off completely and wait several hours before it started cooling properly. There is also no ice machine on site, so with no working fridge or access to ice, I had to visit a nearby gas station to purchase an ice chest and ice. The hallway leading to the rooms is poorly ventilated and uninviting. On a positive note, the pool is quite large, and the location is within walking distance of the beach, which I appreciated. However, I was provided a beach access code to enter when go bake to my room which was pointless. Although there is a keypad on the door, it just opens. There is also no key access at the back entrance of the hotel allowing anyone to walk in whether they have a room or not. I booked through Expedia and paid $188 upfront. However, at check-in, I was asked for a credit card for a “hold” and charged a $5 parking fee—even though the listing advertised free parking for guests. I’m also concerned that my card was attempted to be charged twice—once at check-in and again at 4:20 AM—for $176. Thankfully, my card was locked, or those charges might have gone through.

Unsatisfactory, the outside and parking situation was unexceptionable and we did not stay, we went to another hotel. The one we went to was cleaner and we had parking right outside our door. It was only $10.00 a night more and they did not charge for parking. They had a very well lit parking area

I won't go into ither small things, there is no point. You get what you pay for, in this case.

Rundown, dirty, disgusting, and unsafe. The rooms have a front door and deadbolt that we always locked when we were in the room due to the location being unsafe and homeless people and drug addicts everywhere. The back door of the room leads out to the courtyard and pool area, however the keycards for whatever are disabled, so we were locked out of room for 30 minutes until maintenance could unlock the back door. Yes, they have a physical key to unlock the courtyard door but our keycards don’t work. Their explanation was that they disable the rear door keycards for security reasons yet numerous guests were locked out of their rooms like we were, and to get to your room you had to walk all the way around to the front of the building. The rooms were filthy, sand, dead crickets, the water in the shower was pooled up and wouldn’t drain fast, there was no coffee for the coffee pot in the room, no soaps, shampoos or anything. The breakfast was supposed to last until 10 and we went there at 9 but all of the food was gone, so no free breakfast. Every night it was super loud and full of sketchy people right outside of our room which was both scary and annoying. This was the most rundown hotel I’ve ever stayed at in my entire life. The bathroom door wouldn’t close unless you slammed it super hard, so unless I wanted to wake up everybody else in my room, I had no privacy in the bathroom. The AC unit had some gross sludge on our back porch so couldn’t enjoy sitting out there.

The free breakfast was a joke.

Roach infested hotel.

Photos are NOT update of his location. There is a foul musty smell throughout of mold and mold in showers. Linens were not changed upon arrival. AC was broken. Only give you 2 towels for 4 people to a room. Ran out of towels and had roaches in both rooms we were in. The staff was friendly, I originally thought I booked ocean view room as my room SHOWS that photo but was told I did not and they were booked, which they were not since they were able to give me another room. Overall I wouldn’t stay here again with my children. They never answered phones for me to have a joining rooms or request it days before my trip. Convenient to beach, but will stay elsewhere next time. Not like the photos!

It had a bad smell, the rooms were in poor condition, many things in the bathroom were out of order, they charge you for parking when the app says it's free, the food was terrible, they only served waffles! We won't be back.

No nos gusto, nos dieron una habitacion en la parte de afuera, las sabanas estaban sucias y las puertas no cerraban bien. Hablamos con la encargada y nos cambio de habitacion, al abrir las cortinas y levantar las colchas estaba el colchon lleno de animalitos. Fue una experiencia terrible. Y lo peor es que quieres cancelar y nadie se hace responsable.

El cuarto tenia una puerta rota qué se batalla a en cerrar y las cobijas estaban sucias y el servicio no era nada bueno

Found 5 dead roaches in room 103 within 20 minutes of checking in there was a huge live roach on our stuff in the restroom ended up checking out same time and went to a different hotel we still have not received our refund after paying for 2 nights. I have videos as well but I can only upload pictures I definitely would stay here.

Ok

Old and not clean