Fairfield Inn & Suites Omaha East/Council Bluffs, IA

The bath tub was filthy. Candy wrappers on the floor.

Staff was very helpful and Friendly. I would definitely stay here again

Good location and property

Arrived a couple hours after check-in time. Housekeeping was still working and it took a few minutes to verify that we had a room. No problem. Staff was pleasant and upfront about it. Room was clean. Surprised to encounter a room in 2026 with no USB outlets. Only real complaint is that we got a king with a pull out for our three year old but the pull out was in pretty poor shape and very uncomfortable such that we couldn't get her to sleep on it. I imagine the staff would have moved us, but we discovered this pretty late. I can't imagine that anybody would consider this a suitable bed.

The room above ours began leaking through the roof into our bathroom at about 2:00am. When brought to the hotel staffs attention it was responded with “there’s nothing we can do”.

Hotel was being renovated, so it was a bit unsettled-looking. Staff were very friendly and helpful.

The staff were very friendly. We liked how the hotel is within walking distance to many restaurants. The room was clean and the bedding was comfortable.

Nice overnight hotel. Great staff. Clean room. Nice shower. Easy check in and out. Unfortunately the hot tub was being repaired — would have been nice after a long day of driving.

Very clean and quiet and great location

The hotel is still under construction. Our hot water didn’t work so we had to take ice cold showers. The stay was okay but certainly not worth what we paid at all. The exterior is not updated and it makes you question if the interior has been updated.

I saw bedbugs or ticks in my room, making my stay very uncomfortable. The staff is incredibly nice. The maid cleaned my room and freshened everything after only one night. The building has definitely seen better days. It is probably time to knock it down and start from scratch unfortunately. Especially while you have such great staff to maintain it.

Clean No microwave

Front desk lady was awesome. Wished we could have used hot tub longer

The hot tub didn’t work. Let me rephrase that. There wasn’t any place to turn the jets on. I went to the front desk and asked how to turn it on. She said “it’s a hot tub, not a Jacuzzi” I said “it doesn’t have jets(clearly it does) and she said it needs parts. So basically a warm pool of water in the same area as the pool. A little disappointing.

For an older hotel, it was clean and comfortable. The staff was friendly and helpful. Very convenient to the interstate. The breakfast had a better variety than other hotels we have stayed at. We'd stay again!

Check in was quick and easy. I didn’t get her name but she was very sweet.

The staff was helpful, courteous and professional. I have no complaints about our room. We were happy with our stay.