The Shay Hotel

was not super impressed by the butterfly restaurant but otherwise is great

Most upset had bed bugs in my room then we've moved and was charged some serious money I would not go there again but some managers was lovely but some was not Did not like anything about it no just don't go back all so room balcony was absolutely filthy

The staff at the front desk made our staff remarkable! 10/10 experience! We upgraded our room and had a balcony which made this birthday trip even better.

The patio room was great

The rooftop pool was a highlight of the stay and a great place to relax. The location was also fantastic, making it easy to get to both Downtown Los Angeles and Santa Monica via Uber or Metro. Overall, this hotel exceeded our expectations, and we would happily stay here again.

Such an amazing property. It’s a vibe. Great area. Wonderful staff.

The gentleman who checked us in was such a delight. I wish I could remember his name because he deserves recognition! He was kind, welcoming, professional, and genuinely pleasant. What really confirmed the level of service for me was later at the pool, when another guest randomly mentioned how great the staff was during a general conversation. When other guests are saying the same thing without even being asked, you know the customer service is TOP-NOTCH. The rooms were very nice, and I absolutely loved the elegant rooftop and pool area. The hotel is also in a GREAT central location close to the airport and within a reasonable distance of Universal Studios, Santa Monica Beach, and other places we wanted to visit. My only disappointment was the carne asada tacos at butterfly restaurant at the pool- definitely needed more flavor and seasoning, but honestly, that was the only real downside of my stay. Overall, I was extremely pleased with this hotel.

Staff member was excellent in resolving issues

Exceptional

How close it was to everything and the free uber service for a specific distance

Great location. Rooftop dining is good..preferred breakfast over dinner menu. Valet parking is $60 per night---oops!

The staff are incredible and for a trendy hotel the rooms even had drawers, hangers and a nightstand. The location is perfect for Culver.

This is honestly one of those rare gems that doesn't exist anymore. This hotel is so exceptional, I was waiting for the other shoe to drop. We arrived at midnight and the front desk attendant and valet were exceptionally kind and accommodating. Our room was immaculate, the fireplace and amenities flawless. The location is convenient, quaint, and easy to navigate. I don't want people to find out about this place because it's too good! I don't think I'll stay anywhere else in Los Angeles ever again.

Everything (design, furniture, etc…) was modern and clean. The location was nice and felt safe. It was driving distance to downtown LA and venues I needed to access. The only thing I did not like was it took over 10 min for the water in the shower to warm up.

The staff was 5 stars.

Superb

mcriqave and spoon and fork in rooms

For the amount we paid to stay nightly we were surprised the was not free coffee in the lobby .

Wonderful staff including parking attendants, restaurant caterers, and front staff. Clean and upgraded rooms with simple decor. Loved the many amenities too!

Very easy check-in, check -out and valet service