Embassy Suites by Hilton Dallas Park Central Area

I absolutely Do Not recommend this hotel!! The rooms were not cool made it extremely difficult to sleep. Beds were uncomfortable as well as couch in room. Mold in the bathroom stains on the floor. The breakfast was not great at all, neither was the managers reception, the pictures were nothing like they actually had. The bartender was not very friendly. The rooms were again warm as well as the whole hotel. The pool area was so strong with chlorine smell you couldn't even swim , got headaches after not even 20 minutes my kids didn't even want to go back that alone speaks volumes.one elevator didn't work, and one made you nervous every time you stepped on the floor. Could not call out from room phone wouldn't let us call front desk. We asked for a blanket and finally got one like an hour later and it had a hole in it. Was absolutely disappointed and disgusted by the hotel. The others we had stayed at were great this one was horrible.

Great job

The air wasn't working, there was mold in the room, stains on the carpet, waterbugs in the pool area. The manager wasn't helpful or accommodating. The "system" went down and they said they couldn't put anyone in rooms, they had to wait and they didn't know how long it would be. I was really shocked and disappointed, because I just stayed at one of their properties a few weeks ago in Ft. Lauderdale and it was very nice.

Fue un excelente hotel habiendo en todo

The staff specifically the manager was so helpful and he is so polite and kind.

Great stay 10/10 always love staying here && will be back!

Not much to complain about

Loved the space and everyone was really polite and respectful.

The system went down and we had to wait like five hours before they decided to do Man checking and that was unacceptable and they didn’t offer no discount no money back or anything

AC was awful. No clock. Light switches in bedroom didn't work. phone to call front desk didn't work Parking was horrible. The staff was OK. The hotel was bad.

Ok I hope to see you all soon

Staff were excellent. Very helpful when needing extra towels and blankets. Breakfast was great!

This property has really gone down. As someone who has stayed here several times it was very disappointing.In addition to the conditions one of the beds had an ant problem, yes ants. So we ended up using the other bed and the front couch in the suite since it was so late. Definitely won't be staying at this location again. Even the breakfast selection didn't seem to be up to the typical Embassy standard.

Ok

Unfortunately the hotel is in very poor shape. The AC was not operating properly. The hotel lobby and rooms are very dated. Carpets dirty looking and entire hotel was a complete sauna because of the AC issues. Staff was wonderful despite all the building issues. They tried to help out as much as possible but were suffering through the same heat issues. Hilton needs to get in there and clean up this hotel. Sadly my review is poor because of the building itself. Staff was phenomenal and willing to offer as much customer service as possible and the breakfast was incredible too.

Housekeeping didn't mind bringing cups or extra towels. Pool was a little on the cool side. Almost too cool, but kids didn't mind. Adults were freezing in it.

The air conditioning was not as cold as can be expected. The whole building was warm.

Staff was nice. Rooms need updating and A/c and room ventilation was not good

During the stay the AC was not working properly and we were hot the entire stay 2 nights. Front desk staff did give us a box fan but it didn't help much. Front desk staff were awesome and very friendly and helpful. Maintenance man came to the room our 1st night but whatever he did didn't help the AC and a maintenance man came right before we checked out and stated he was going to drain the water and change the filter to see if that helps the AC. The rooms were cleaned but outdated. The entire hotel definitely needs an upgrade. The breakfast was not the best. The underground parking needs an upgrade as well. My family and I wasn't pleased with the stay.

Great staff and clean rooms