The Hotel@Dayton South

Location, price, room was clean and we'll appointed, gym was great, breakfast was good Not being able to extend our stay!

I had a great stay the office changed our booking night because booked for the wrong nite and breakfast was really good Nothing I didn't like 2

Good customer service, friendly, good room size , good location. You get what you paid for. Old date ( including bed , building, drapes) but clean

Disappointing

Very good

The hotel room was decent. That’s it The staff, the pool, the cleanliness of the property.

Nothing As stated before. They charged me for a room that I never got to stay in!!! When I arrived the room I had booked had been given to another guest. Unacceptable. Obviously the management doesn’t care.

Pleasant

Good

The stay was ok. Nothing extraordinary. Breakfast was good. The only problem was the water heater/boiler went out Saturday night and no one had hot water for showers Sunday morning. In my pointy little head, this should have been handled in a better way than the surprise you have standing there naked waiting for hot water. Primarily...fix the problem ASAP when management knew of the situation. Also, inform all people that are checking in of the problem and give them alternatives. Notify all currently booked patrons of the problem and inform them of what refunds/adjustments can be made. This is what separates great management from the run of the mill hotel/motels out there. So yeah... just a "Meh" rating.

Superb

Passable

Convenient They don’t care about their guests. Booked an accessible room after total hip replacement surgery. Arrived at the earliest check-in to learn they had given my room away. Unacceptable!

Breakfast was great! Much better than other hotel breakfasts, hotel was clean, everything was very nice. Will definitely stay again next time we travel to OH Nothing, I have zero complaints.

A chain i am not familiar with but I had a pleasant experience here. Worst thing about it was I heard some of the other guests in their rooms talking but if you know how to zone out its good.

The breakfast was hot and plenty of options. They need to get the cappuccino machine fixed. Area for the breakfast was clean. The staff was very nice.

Super staff

When we called for check in time were were told they would not have water service for 48 hours and asked if we wanted to cancel since the cancellation was not our fault we haven't been refunded out reservation money

The staff were polite and flexible I emailed the hotel the day before letting them know that I would be a late arrival. The day of my check in I called to ensure that my reservation was my canceled and provided my card number over the phone. The receptionist said that the card would be run around 3am with the night auditor. I arrived at 4 am and the reservation was canceled and the receptionist said he wasn't informed. (Not my problem, I emailed and called) I was charged a higher nightly rate directly through them, instead of Booking.com rate. I was also charged a higher pet stay rate than what was listed on the booking.com details. I had to extend my stay by 2 nights, that receptionist didn't charge me for my pets, (again not my problem). Our last night, Dayton had heavy rainfall and the bathroom flooded from the ceiling due to the roof not being sealed. Now the hotel doesn't want to refund me my security deposit claiming the extra cleaning they had to do and the room being down for 2 days. You have to replace the whole ceiling in the bathroom anyway!

We don’t have hot water during our stay