Holiday Inn Diamond Bar - Pomona by IHG

Great and quiet location!

Overall, is ok with a reasonable price to stay.

The Hotel was clean and nice staff.

Very nice property from the initial view to the inside of the rooms. Staff were very friendly and helpful. Housekeeping will NOT knock on your doors and disturb you unless you call for something. Property was very clean and price was affordable.

Absolutely lovely and the staff were fabulous.

Overall the hotel was pretty well maintained and had useful amenities such as a parking lot and pool/hot tub. The only two things that kinda sucked that I would point out is that breakfast isn’t free and it could use an improvement in terms of variety compared to other hotels such as a waffle maker or different types of juices and cereals. It also sucks that you have to put down a deposit in case you want to grab any of the hotel snacks or other things that they may charge for. Additionally I found odd that they only offer one cleaning day because they aren’t doing daily cleaning at the moment?

Easy check in with express check out. Room availability a plus. Pleasant staff. Best of all clean rooms.

Great service

Cyprian was very helpful and welcoming during the check in process. Location is very close to wonderful restaurants down the street.

Excellent property clean rooms and parking

Room is

clean room

Clean room. Lots of parking.

Great service, clean room & comfortable bed. Will stay here again

I was there for. A business trip and was not impressed with the accommodation check in was great withe front seat. However I had issues with the supposed policy that they will not clean your room or provide fresh towels and coffee unless you ask????. So next day when I got off of work the room was as I left it. No clean towels no coffe, I called the lobby and they left me on hold until I hung up. Coffee machine only worked for two days. I would not stay there again.

Friendly Staff

Awesome staff great location

Breakfast is not included in every stay and the $18.99 per person Buffett didn’t seem worth it. Spent 5 days and 4 nights and the room was never “cleaned” (trash not taken out, no clean towels, etc. We were also never asked at check in if we needed/wanted to have the room serviced). Shower did not drain properly. Had to have the remote changed out as it was dead as well as needing to have the air conditioner serviced after our first night after it banged all night with no option to turn off the fan. The one positive was that when I asked to have something fixed, it was taken care of very quickly.

Property was in a great locations we felt safe. We did run out of toilet paper and called down for more and they never brought it. We had to go ask at the desk 4 hours later. Overall I would stay there again. Clean and nice!

Amazing over all