Holiday Inn El Paso West - Sunland Park by IHG

I like the place 100% recommend

Has a little issue on opening door from inside property . It was stuck couldn’t open it .

Not a good Hotel

Overall we had very good experiences

The staff was very friendly at check in. Our room was old with parts of the ceiling literally cracked and crumbling. Our TV didn’t work. Our toilet wouldn’t flush and it took 24 hrs for them to get someone to our room to fix it.

Water was hot, called front desk, maintenance came out, stated they would be back and never showed up. No call back or anything. Very uncomfortable especially in July

me gustó mucho el hotel el acceso rápido a otros lugares, rentamos dos habitaciones y me gustó que nos la pusieron juntas y muy limpias.

Si

Rooms are good and clean but property as a whole needs to be clean, and nicely kept.

Other than the stains on the carpet in the room it was clean & comfortable. The exterior walkways were crumbling and created an uneven surface to walk on. The top stair on the stairwell of our building was a bit higher than the other steps & the stairway entrances at the top & bottom are narrow as well (bldg 7).

Awesome customer service from staff.

Clean room minus the few stray hairs found in the bedding otherwise it was great.

Be aware, all 2nd floor rooms are walk up. There is no elevator. Lovely property. When I’m traveling to see my kids in east TX & Louisiana, I always stay at this hotel. I just love the vibe.

The area in the back had a fountain that was not running and a decorative courtyard was not maintained. Part of the roof was falling off of Unit 7. The cable TV didn't work and maintenance was called. He was very helpful (all the staff were very nice) and discovered that the cable was unplugged for my unit and the one above me When I went to take a shower there was no hot water. I usually enjoy staying at Holiday Inn properties. But not this one.

Toilet did not work staff is super unhelpful

The property is beautiful and the staff was very accommodating and helpful. We dos have issues with a leaking restroom. And there were a lot of bugs in the room.

Carpets are massively stained, bathrooms are def from the 90s only thing that has def been updated is the lobby/ bar area. Didn’t use the gym but it looked maintained too

The carpet is very dirty, stains everywhere in the room, smells very bad, one of the walls next to one of the beds has black and brown spots like the food stuck, the breakfast service was terrible. I waited half an hour for the server to take my order and the other half hour to receive the food. This hotel definitely needs to replace the carpet and paint the rooms.

Dentro del cuarto hay bichos

The Floor could use a deep cleaning and the exterior too and rest was nice