Holiday Inn El Paso West - Sunland Park by IHG

Clean room but carpet could use some cleaning

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The toilets were stained and dirty. The room itself is spacious and clean. The parking lot has broken beer bottles in the parking lot and side walks.

Clean room and quiet place to sleep. Staffs support are good as well as complement breakfast. No elevator for higher level so I suggest that ground level is best.

Excellent experience

Very clean hotel and spacious rooms. Enjoyed my stay here and would stay here again soon.

Staff was good and very helpful, clean.

They had to move me to a different room because that one was awful.

Staff were extremely friendly and helpful. Ive made this my regular place to stay everytime I visit El Paso. Extremely clean facility and rooms, staff truly goes above and beyond!

Do not stay here. 3 different strange men came nocking on our door just after 9 pm. The last person tried the door to enter our room. We were terrified. We had a very kind maintenance man who escorted us to our vehicle and we left. Beware

Clean room

The bathroom needs more deep cleaning, hairs in bath tub.

Upon check in was made to wait an hour for my room because their computer system was down apparently and they couldn’t tell if my room was clean yet, although other guests were checking in. The pool was dirty and taken over by pigeons and all the chairs had bird poop on them. I tried to go down to the bar and get a drink after 5pm but no one ever came so I ordered DoorDash instead. The elevator didn’t work so had to carry my heavy suitcase up the stairs. Oh and they were short of toilet paper so not fun! Staff was friendly enough and kids got free breakfast though.

There was trash in the parking lot, a hole in my couch, ghetto black electrical tape covering the wires in the upstairs room, the shower floor was rusted, the bathroom door didn’t close, and the toilet door was squeaky

Could be better maintained

Clean room and great service at the front desk. Stayed here as the midway point from south Texas to California and then on our way back as well. Pleased with the price and amenities

The place itself was cute. Loved the separate villas. Excellent value for price

Lighting around the property was very dark. Security lock on door busted in half. Other rooms were left open, latch flipped so door was propped open. More than one. Not good vibes for solo traveler so I left yhe property.

Staff was very friendly and accommodating. We had an unexpected medical situation and they adjusted our reservations at no extra cost!

Our room was very dirty and there were a lot of cockroaches, I was afraid to get up during the night I didn't want to step on a cockroach. I would never go back there again.