Home2 Suites by Hilton El Paso Airport, TX

Location.

Very nice, clean location.Staff was very friendly

On 9/5, housekeeping barged into my occupied room because the room was incorrectly marked as a checkout. Then, at approximately 4 AM on 9/6, someone attempted to enter my room. They were able to get past the deadbolt, and only the interior wall latch prevented them from fully entering. They tried twice to open and only left when I yelled “wrong room”. I was terrified. After already having housekeeping enter my room because of an incorrect room status, having someone get past the deadbolt in the middle of the night completely destroyed my sense of safety. I had to leave and pay out of pocket for another hotel. Brianna, the employee who checked me in and whose check-in error led to the overnight security breach, was also rude and unapologetic when I checked out the following day. Given the seriousness of what happened, I expected concern, accountability, and an apology. Management also never called me to f/u. Despite having to leave because I no longer felt safe, my stay has not been refunded, and I was left paying for both the original stay and alternative accommodations. This was not a minor customer service issue. Multiple errors resulted in unauthorized access to an occupied room, including someone getting past the deadbolt at 4 AM. I would not stay at this property again. Management needs to seriously review its room status, check-in, key access, and guest safety procedures.

Spacious rooms. Nicely laid out. Good breakfast with great selection of food

Well maintained and very clean hotel with a great and friendly staff. Breakfast was very good.

Exceptional

We had a few things wrong with our room and they were not helpful to fix them since we booked through you and we were only staying one more night

I have a really great experience staying here.

Exceptional

My sheets smelled like someone had already slept on them. They weren’t free at all. Breakfast was worthless. They should give up the breakfast and charge cheaper rates with no breakfast.

Liked everything about the property. Would stay here again.

The staff is incredibly helpful and kind. They made our stay here enjoyable.

Good service

Breakfast was a but slow. Lots of things were out and took a while to be refilled.

The staff was so wonderful, accommodating, and friendly. The room was spotless when we entered. It was a very well kept hotel. We really enjoyed this stay.

Great breakfast hours Very friendly staff Pool was really clean

Great place to stay but get ready to pay for parking.

La piscina estaba muy sucia, deberían hacerle mantenimiento, estaba con mucha suciedad en sus orillas y abajo por ende me imagino que es por la temporada...

This is a perfect hotel if you are planning to stay in the El Paso area.

Todo muy bien