Four Points by Sheraton Elkhart

👍🏽

Worst stay of my professional career! The internet was down, the elevator was not working, and the bar/restaurant waitress double charged me, and no one there could rectify the situation as the general manager was the only one authorized, and she went on vacation, without backup, and without even telling anyone when she would return. Overall, the worst hotel experience I have ever had. I will NEVER book Sheraton again.

Disappointed that not all amenities were available yet staff was unwilling to offer solutions or discount for inconveniences due to poor upkeep. No WiFi the whole stay and elevators were out of service but my family was placed on the second floor. Room experience was satisfactory, other than being woken up at 2am to someone trying to enter the wrong room.

Room was clean and staff was pleasant.

A+

Location was great, the overall decor and atmosphere was nice, too. The bathroom had a sliding barn door (so didn’t actually seal off like a normal door would). The shower doors kept sliding back open after they had become wet. A previous guest’s hair was left on the shower wall. A housekeeping cleaning rag was left on the wardrobe. The person running check out seemed very standoffish and grumpy. The ice machine didn’t work on our floor, the floor below’s was blocked off by plywood, so had to go to the one above. (There weren’t any signs to let you know about this either) There was zero soundproofing between anyone in the hall and the door to someone’s room (meaning, you could pretty much hear from out in the hall what someone was roughly talking about inside their room.

the property did not even have power when we arrived and no one reached out to us to let us know, despite having 12 hours notice. I am STILL attempting to get my refund. Manager Crystal stated this was handled over a week ago and will not return my phone calls.

Lobby was comfortable rooms were nice clean The breakfast was not ready we got up 630 had to leave by 8 and still was nothing set as we were leaving this was on Monday morning otherwise was a good stay

We booked for Friday thru Sunday. When we arrived this past Friday they were without power. We weren’t given a choice of continuing with our stay or leaving. No generators?? Which meant no a/c, and an extremely uncomfortable night of sleep, as it was super hot and muggy. Also the dead bolt on our room door was non- existent, like someone had kicked it off. So we were o oh able to use the bar to secure our door. I was very disappointed in this, as it otherwise looked like a nice hotel.

A storm blew through and there was no electricity. The staffing was rude. Cleanliness could have been better.

Superb

We were just traveling through and stayed here now for the second time. Nice, clean rooms, no weird smells, updated.

Clean room

Didn't have the breakfast None

Exceptional

The hotel was very clean and all staff were very helpful!

Nice place, clean, not much for eating

How breakfast was done made to order and not sitting waiting getting cold Clean and the staff was friendly

Disappointing

Good