Sleep Inn Elkhart North

The staff was very rude. We checked out after three nights. And i have been trying to call the front desk several times per day with no answer. They sure do not know how to efficiently run a business or polite respectful I was appalled and the room & bed smelled musty and like urine mildew. I didn’t even wanna have my child there. t and the bed smelled like musty urine and the guy was very rude to me and he barely spoke English. I chose this hotel and expedia mainly because of the pool & hottub and and the second day we were there not even 24 hours they had a maintenance sign up all day stating the pool was closed for maintenance. Whenwe asked front desk employee about it that night and they said oops we forgot to take the sign down & the pool was actually opened. I had to leave my vehicle in parking lot with all of my family’s belongings in it bc i do not have license and we live far from there. When I returned with the driver, the hotel had had it towed and I still have not been able to find out where my car was impounded. now I’ve lost a vehicle & I lost four nights in the hotel and the three nights I spent were disgusting and bad customer service so I will not be going to that hotel again and i believeit is only right to atleast reimburse my cost for the days i was already checked out. I will not be returning to that hotel and am highly dissatisfied

Breakfast, some stickers on jacuzzi would help traction

The buffet was great however wasn’t enough and wasn’t refilled and no one was wiping spills up or cleaning tables clean. Staff was real nice

Place was ok for a last minute booking. Descent price great staff

I was given another room, and it was only slightly better. Still a dirty controller, dirty walls and floors, and molded shower. I grew up in Elkhart, but felt so unsafe and dirty in this room that I left 3 hours after check in. No portion of my 2 night stay was refunded or compensated, even though I didn’t even stay the first night. The manager said there was nothing he could do. Horrible experience, do not recommend. I’m unsure how the ratings are not all horrible!

Ok stay for the price, could really use some cleaning/updating, breakfast was ok, they do have a gym and pool and spa that was functioning while we were there.

The rudeness was so bad that my wife literally cried herself to sleep

The room was fine but they were cleaning at night. The pool wasn't open tell 7pm when it closes at 10pm the breakfast was ok. Front desk i only seen someone there when I checked in and that was about 430 pm. No one in the morning.

I got the room for the pool but the pool was just so dirty and didn’t work most of the time I was there

Specifically booked for a pool and hot tub. Why are these properties allowed to have false amenities listed? There is a nice new hotel right behind this one that is similarly priced, go there. The breakfast was basically nothing. I predict this place will be closed in the next few months, or only open for the locals who stay by the week.

Worst hotel we have stayed at. Staff never at front desk. Pool and spa under maintenance. Didn't know til we arrived. No microwave in room. Hotel is in desperate need of an upgrade.Loud music being played at 4:30 AM. Smelled like curry. Didn't bother with continental breakfast. Will never be back

Yes

La tranquilidad del lugar me gustó lo que no me gustó es que llegue y no había nadie en recepción estuve esperando más de 20 minutos a que me atendieran y el piso cerca del baño estaba suelto y lastimaba los pies

Hotel is complete trash. Our room was not even cleaned. Looks like they went in and picked up trash and made the beds with dirty sheets. When I went to front desk they kept saying my room was clean and they didn't have any other rooms. I practically had to beg for clean sheets to put on myself. When I asked housekeeping the next day to clean our room because it was completely dirty. They came in and swept but that was it and they put the dirty stuff on the floor piled back up on the bed. Breakfast was put out then completely ignored so the place was trashed. The pool and hot tub were completely filthy scum all along the rim, supposedly was closed for cleaning the morning we checked in so if that was clean I cannot imagine how it was b4. I booked cause the last few reviews were ok. THIS PLACE IS NOT OK. I wish I could get my hard earned money back. I always go cheap as possible and I've stayed in some not so nice places but this was the worst.

The nicest the thinking about this hotel was it had a hot tub. There wasn’t a person to check us in at 3pm. Breakfast was definitely lacking. Place has seen better day's

The place is very dirty, too horrible, the sheets and stained pillows

Staff was rude asked for 2 extra towels and was denied of them because the desk staff saw my family visiting and assumed they were all staying even though the building has a back exit where they went through ,, horrible hygiene problems mold everywhere , dirty floors dirty bedding , dirty curtains , it was the worst experience I’ve ever had while staying in a hotel

Only 1 towel for 2 people....had to bicker to get another one.

This was a horrible stay room was not ready pool was not ready tv was not available amongst other things did not like my stay at all.

So I did. And I’m glad I did because when I got to the second hotel, they explained that there was severe weather that had taken out the power in the area BUT they still honored our booking and did not push us away. Would not come back