Courtyard Chicago Elmhurst/Oakbrook Area

Amazing staff extremely clean loved every second of it

Exceptional

Superb

Easy checkin clean room and bathroom accessories, easy checkout There seemed to be an issue with the thermostat. It would be set on 70 but during the night would show 75. We had to adjust it several times.

We loved everything about this stay We didn't like the fact there are no microwaves in the rooms. We also didn't realize how far it was from downtown Chicago about 30min (40-60 Uber/Lyft)

😀

Friendly staff, good location and clean.

Comfortable room and friendly staff.

The power went out and there was NO backup system available for the entire property. The only reason I was able to get my money back was because of Expedia. We were subjected to a hot room for 12+ hours with no offer of any sort of compensation.

The location was great for our needs. The air conditioning unit in room was very loud and it “had its own mind “ as far as the temperature. You could change the temp with the control but then when you entered the room it had a different temperature , usually warmer. I felt like it was centrally controlled., not individual room controlled.

The property is near the Metra train station and easy access to the highway to downtown Chicago. Downtown Elmhurst is very neat and Oak Brook neighborhood is just a short drive away. We'll definitely consider to stay here again in the future.

Exceptional

Exceptional

Clean quiet room. The two outlets under the lamps did not work. Good thing my CPAP machine has a long cord and plugged into a near wall outlet. Also the toilet was very low, about shin height. And I'm not a tall person at all. Oh well.

Came for the pool and it didn’t disappoint! Room could use some upgrades, our bedside outlets didn’t really work due to being old and chargers wouldn’t really stay in. We did request a housekeeping to come change or refresh our room but they did not come. Not to sure why, wasn’t a huge deal but being there for a few days our trash did start to pile up lol. Staff was very friendly and helpful otherwise. We would definitely want to come back.

The staff were very nice and very accommodating. Everything was clean and very welcoming No comment, I loved everything about it.

Excelente hotel limpio y atento

AC was very loud

The staff was great The location was a little awkward to get to. No continental breakfast

The only thing I liked about this place was the forest preserve was right next to it. That’s it. And when we first got to the hotel, the young lady at the front desk was the only good thing. Others than that the hotel. Some parts didn’t Have air condition mean, and some did. The pool was extremely cold. When it said it was heated. When we arrive at the hotel. The hot tub was barely starting to work again so we had to wait an additional two hours from our arrival for the hottub to warm up, and then the lights go out in the entire hotel we gave them ample amount of time like two hours after the lights went out to allow them to try and fix the problem, but it was not fixed. Our room started to get hot so eventually, we all had to go to the lobby. When we get to the lobby there We’re new guest arriving and getting free rooms for the inconvenience and the people that were already there myself And a couple of other families, When we asked what the problem was and why there was no back up generator and what was going to happen that the power has been out for over more than two hours at this point and what’s going to happen with our money they said if we did not like it, we can go somewhere else and they only spoke like that to the Hispanics and the African-Americans. I found that very disrespectful but in that same instant turns around and gives a Caucasian Family, who just walked in for the night, a free room for the inconvenience. So my family and I gathered our belongings and ended up leaving for the night so we did not even get to spend the whole night. There. This happened around 10 o’clock and by the time we left it was one in the morning and there were still no power. Which was crazy to us because every building surrounding us had power. It was just our hotel. I travel all the time with my family and we always have great experiences but this had to be one of the worst ones ever. Not only. Was it a terrible stay, but we lost our money for a room that we didn’t even spend the night in.