Home2 Suites by Hilton Euless DFW West

Breakfast was limited because majority of food was needing filled

Great place to stay with the family. Nice and big rooms. Kids loved the pool.

There were a few issues during our stay, though. None of the trash cans had liners when we arrived, which seemed like an easy detail that was overlooked. More concerning, it appeared that a broken shower fixture had been repaired improperly, and it ended up falling off and hitting my child. Thankfully, it wasn’t more serious, but that’s definitely something that should be addressed to ensure guest safety. The beds were also much firmer than we prefer, so upgrading the mattresses would make the stay even more comfortable and better match the quality of the rest of the hotel. Overall, it was a clean and pleasant place to stay, but paying closer attention to last-minute room preparation, ensuring repairs are completed correctly, and improving the beds would make for a much better guest experience. Just my opinion based on our stay.

To keep things brief, housekeeping was one of the biggest disappointments. The hotel advertises housekeeping service every other day for extended stays, yet during our three-night stay, our room was never serviced. When we requested fresh towels because housekeeping had not come, we were told they could not deliver them to our room and that we would need to pick them up ourselves at the front desk. On our final day, the elevator was out of service, requiring us to carry all of our luggage down multiple flights of stairs. To make matters worse, we couldn’t safely use the handrails because they had been freshly painted. Finally, it was frustrating to have to pay for parking for each day of our stay, especially considering the other issues we experienced. Unfortunately, this stay did not meet the standards we expected, and based on this experience, we do not plan to return.

Rooms can use more detail cleaning.

Excellent hotel and very nice staff, will come again next time!

We had a really great stay thank you!

Location was good for airport. The apartment was very spacious, a living and dining area with separate bedroom and bathroom. The kitchen was well equipped. We checked in very late, and it was not an issue. Overall room was very clean and in good condition. There were a range of retail outlets and dining options within walking distance, or short drive. Unfortunately, the air conditioning seemed a bit outdated and didn't circulate too well.

Breakfast was good Location great for the venue we were attending Amenities good Staff did their job Charged for parking it’s a motel , front staff ok but slow and methodical

We stay here every year for an annual golf outing. Always clean and easy to get to bear creek golf course.

Nice fun place

Cleanliness, size of room Smell in room possible pet urine

I love how unique the hotel is set up The rooms are incredibly spacious and the amenities in the room were great. The staff was so kind and courteous, even chatting as we walked down the hallway. Great stay, great people, great location. We will definitely use this hotel and location again.

I booked a 3-week stay for my family and 2 pets. When we went to check in they didn’t have the room I booked and said we could have a different much smaller room for the first night. Since I prepaid through a 3rd party site, they said they didn’t have a way to change what I already paid. The next day we waited 2 hours past the standard 3:00 check-in time to finally get into the room I had booked. We found several bugs during our stay, both dead and alive. After a week we requested room cleaning and fresh towels and sheets. We got fresh towels and sheets but only cursory sweeping and vacuuming. The bathroom was not cleaned. After 2 weeks we asked for a full cleaning and still didn’t get much more than the first. At least we got more toilet paper but not anything else was ever replenished. We had our own paper towels and dishwasher soap and hand soap. One more thing, the free breakfast left a lot to be desired. Very little fresh fruit was offered and once it ran out you got none. The powdered eggs were not appetizing. We only ate the breakfast a few times and otherwise had our own foods. On a positive note, we had our pets with us which is limited to 2. All in all a very mediocre stay.

Amazing stay. Just wish you didn’t have to pay for a parking permit.

All was real nice, i did get skipped on house keeping once, arranged to have room cleaned next day and was somehow missed again was remedied thr third day. That ess my only nefetive.

NA

I was there for 4 days and never had housekeeping services.

Great hotel with nice amenities.