Home2 Suites by Hilton Euless DFW West

The toilet kept getting clogged but the staff was quick to resolve the issue and the elevator was out most of the time so you had use the stairs a lot for the stay. But for the most part hotel was clean!

It was clean, quiet & the was not any audible excess noise from neighbors or outside. It was a great stay. I will definitely look to book with the Home2 Suites again!

The room upon check in had no soap, no garbage bags and just didn't seem clean. I had to request bags and toilet paper from front desk. Even when the rooms we cleaned they never replaced the garbage bags and or soap in the room.

The suite was amazing! I didn’t expect it be so spacious. My husband and so had the bedroom, while the kids enjoyed their magical bed.

Location

Pool table was fun and rooms were awesome

Very kind and helpful staff!

One of the best places that I've ever stayed.

Was Ok! No complaints at all

There were a few things that could be improved. Our room wasn’t as clean as expected—we found an old razor left behind, there was no conditioner provided, the ironing board was broken, and the towels had an odd smell. We also noticed a very strong smell of marijuana in parts of the hotel, which was unpleasant, especially for families. Despite these issues, we still enjoyed our stay because of the excellent staff and amenities. With more attention to housekeeping, maintenance, and keeping common areas smoke-free, this hotel could easily earn 5 stars.

Rooms are clean but showing some age. We had a handicap room and the door needs adjusting because it is very tight. The window shade was broken and a floor lamp was also called desk and was taken care of right away. I think the breakfast times need to be adjusted right now its more for people going to work not on vacation. Hrs are 6-9 M-F and 7- 10 S and S. So never got to try that. Other amenities were good but we didn't try them. This location does have lots of stores and eating places very close and the do offer free grubhub delivery. Would stay there again.

It was fantastic very comfy

Clean room

Clean nice staff just had some broken things like the elevator was down and then breakfast the pancake machine as well

Good

Very nice place. The rooms are big perfect for family travel

Breakfast was limited because majority of food was needing filled

Great place to stay with the family. Nice and big rooms. Kids loved the pool.

There were a few issues during our stay, though. None of the trash cans had liners when we arrived, which seemed like an easy detail that was overlooked. More concerning, it appeared that a broken shower fixture had been repaired improperly, and it ended up falling off and hitting my child. Thankfully, it wasn’t more serious, but that’s definitely something that should be addressed to ensure guest safety. The beds were also much firmer than we prefer, so upgrading the mattresses would make the stay even more comfortable and better match the quality of the rest of the hotel. Overall, it was a clean and pleasant place to stay, but paying closer attention to last-minute room preparation, ensuring repairs are completed correctly, and improving the beds would make for a much better guest experience. Just my opinion based on our stay.

To keep things brief, housekeeping was one of the biggest disappointments. The hotel advertises housekeeping service every other day for extended stays, yet during our three-night stay, our room was never serviced. When we requested fresh towels because housekeeping had not come, we were told they could not deliver them to our room and that we would need to pick them up ourselves at the front desk. On our final day, the elevator was out of service, requiring us to carry all of our luggage down multiple flights of stairs. To make matters worse, we couldn’t safely use the handrails because they had been freshly painted. Finally, it was frustrating to have to pay for parking for each day of our stay, especially considering the other issues we experienced. Unfortunately, this stay did not meet the standards we expected, and based on this experience, we do not plan to return.