Tru By Hilton Euless DFW West

Everything!! Room service didn’t go in my room at least to get rid of trash the entirety of my stay, BUT everything else was 10/10

It was very clean and quiet. Excellent location near food and shopping and was a quick drive to the airport.

clean and friendly staff none

Great amenities including breakfast and spacious lobby with lots of lounge options.

The hotel cleanliness. The breakfast buffet, except the pancake machine was broken the first day there and they ran out of coffee creamer. I didn’t like how there was only one microwave in the lobby for the entire hotel of guests to use and not in the rooms like most hotels.

That it didn’t provide everyday cleaning the room

The rooms were very clean. Staff was very helpful.

Fine for a one night stay but wouldn’t book again. Hotel room was very humid and the floor was sticky and wet. The bed felt very worn down and hard and the sheets had a bad smell to them. Also make sure you read the property details because it was a little bit of a surprise that they charged for parking for a basic parking lot.

Good business stay. Was thrown off by them trying to charge for parking though. I believe that was unacceptable for the location and was taken a back by the attempt to charge for parking. The great agent at the desk recended the parking fees, which were not disclosed upon booking the property.

It is close to everything. The pool was closed so we were instructed to go to a sister property just to find out the sign needed to be removed and the pool was actually usable. The beds are too soft. The staff does not clean the rooms well. Hair and lashes were all over the floor. And the walls and ceilings are filthy. Room 319.

Breakfast was great. Not Just the average Waffles, Eggs , Bacon Sausage and much more.

Check in was excellent. Haley was very friendly at and can tell she knew her stuff the front desk.

I will start with the positive for my stay. Check-in was quick and easy. When I entered my room it was spacious and clean. The property seems to be well maintained. However the only issue was not having access to the outdoor pool during most of my stay. The other part was my room was not cleaned nor garbage changed during my entire stay. The breakfast was decent. I love the aesthetics of the lobby and Lounge area. Overall the stay is very close to the airport and also local shops and restaurants. I felt safe as a Solo traveler. Oh and one thing that was not mentioned when I called was that you have to pay for parking which I did not understand if it’s self parking. That was not made clear at the beginning of my stay

The facility was clean however it needs some repairs. In my room the shower door was broken and has been for quite some time judging by the water stains. Only one elevator was working. Pool wasn't usable. Hot water was pretty limited.

Great

I Will recommend this facility to someonelse

After our stay I noticed a "Parking Recapture Fee" on my bill. I called the hotel and spoke to Lindsey who was extremely annoyed by my question: Why was I not told about the charge at check-in? Lindsey obviously has this complaint come up so often she started getting loud telling me there was a sign at the front desk and by the elevator disclosing it. I again asked why I was not TOLD about it and she interrupted me with: You have yourself a good day! and hung up. That put a serious damper on the entire experience and we won't stay here again.

Good

Amazing location and clean facilities

Clean room staff was friendly and a great location to the airport. Lots of eateries near by as well.