Hilton Garden Inn Philadelphia Ft. Washington

The Hotel Was Awesome Definitely Going Back

Staff was really friendly and helpful. The room was clean, clean towels etc. Ice machine could be cleaned up and that area. Otherwise it's 33 minutes from Philly so it was quiet.

Room was fairly clean. Bed was clean & comfortable. The AC unit was a bit loud (according to my fiancé) but at least it worked! Bathroom was clean, single sink, roomy shower. Breakfast looked great, but we opted for Dunkin that is walkable from the hotel. Staff was very friendly and helpful. There was a 90th bday party and a wedding during our stay so pretty busy but they got everything settled. Overall 9/10 would stay again.

The TV did not work in my room so I asked to be moved to a different room. In the the new room, the sink had a leak. They charge you for breakfast but they do not provided you anything more then the standard continental breakfast that you can get free just about anywhere else. It was not worth the price.

The location staff was nice The sheets where rough and the rust around the bathtub was horrible

Part A-First day, Friday night Terrible room, cigarette odor, bathroom door won’t open, A/C was noisy at night and was hard to sleep. Front desk response was a disaster. No other room, no solution for the door, limited air deodorizer and no solution for the A/C room. Part B, Saturday morning Much better response from the front desk. Got a new room, normal bathroom door, good working A/C. Overall, average experience, not typical Hilton.

We reserved a King/Shower room and it was very good. Very comfortable bed and soft towels. On check in we had Wilson who was very polite and knowledgeable about hotel and area we were staying in. The onsite amenities are worth staying here along with the breakfast that is available although not complimentary.

The room had workers equipment in it when we checked in. There were no coffee or water cups in the room and the Television was impossible for us to work. Also, only one of the two elevators was working. Not worth $234 !!!!

Great stay .great location

The hotel is tired and in need of major upgrades. The sheets and comforter were stained as well. We ended up leaving after only one night due to the cleanliness issues and the uncomfortable beds.

The location was the only good thing I can say about my stay. We checked in and our room was on the 4th floor but not a problem. They had 1 working elevator and it was extremely slow. The hallway smelled like a kennel and when we got to our room the television did not work so we had to move to another room. Get to the new room and later that night the room right next to us had 2 small dogs that barked every few hours and the people had their television volume so loud we could have heard it with ear plugs in. Called the desk about it and that resulted in no change of the noise. Three night stay with three nights of barking dogs and loud television. Using the shower but the exhaust fan did not work at all.

Thin walls. Could hear people in neighboring room talking and one wretching with a stomach illness late at night. Facility needs some refurbishing. Parking was advertised as "free" on Expedia, but the hotel tried to charge me for parking. K-cups for in-room morning coffee should have been replenished as to be available for the next morning. I give this hotel a C-/D+ grade.

Stayed there a few times, a great place, clean quiet perfect for resting. Staff is extremely polite and helpful. Enjoyed my stay.

The staff was nice The bathroom floor wasn't clean the sheet look like it wasn't change

Did have broken coffee machine in room. It was replaced. Tear in Seattle cushion was noted. Thermostat was " off". My room was either too hot or cold. Hard time getting to adjust.

The staff were phenomenal! The property itself needs a thorough cleaning and unfortunately only one elevator was working during my stay.

The property was close to stores. The parking lots accommodations .

When I first entered the room, I noticed one or two ants. However, when I woke up the next morning, I found a large number of ants swarming in my unfinished coffee and around a small coffee spill on the table. The infestation was clearly much worse than it initially appeared. I immediately reported the issue to the front desk and filed a complaint. The hotel staff inspected the room, acknowledged the ant problem, and viewed the photographs I took. They advised me to contact Hotels.com directly to request a refund. The hotel has effectively recognized the issue after seeing the evidence. I have photographs documenting the ant infestation and can provide them upon request.

Stayed At This Establishment Over Memorial Day Weekend For A Soccer Tournament… Lovely Place. Rooms and Establishment Were Clean Spacious Very Helpful Staff

Staff was great and parking was convenient too.