Tru By Hilton Fort Worth Lake Worth

I just don't care much for the format. I stayed here for 5 days. There are no drawers or place to unpack. You have to live out of your suitcase which is a nuisance. The rooms are tight with one desk chair at a tiny desk. This place is designed for a one night stay and you get no price break for the sparceness. I'll stay elsewhere next time.

Very clean and quiet! Beds were great:)

Great hotel! Very clean! Great breakfast! Pool was really nice! Fitness center top notch!

The hotel is nice and modern and the bedrooms are spacious. The breakfast had a nice variety of foods to choose from and the 24hr shop and go store on-site was really convenient.

No microwave and no coffee maker in room had to get dressed and go downstairs just to get a cup of coffee

Nice clean stay with great staff. Thank you

Breakfast included, staff on duty, bbq and pool area amazing.

A very nice, clean, and quiet property. All staff is courteous and helpful.

Front desk customer service isn’t too friendly.

It was fine

The hotel is right in the middle of shopping and close to the highway and restaurants. Breakfast was good, and I think there was a small bar. Everything was clean. I would have liked a bathtub. Otherwise, no complaints.

Exceptional

Property was centrally located and very clean. My room had an adjoining door to another room. Sadly, that room’s occupants had a small child that they were playing with at midnight. Lots of games & laughter could be heard when I should have been sleeping.

I stayed 10 days and had my room cleaned 2 times after I called the front desk to have it cleaned

Check in was easy and quick, the room was really clean and the location was fabulous!

Nice spacious and quiet clean other than my bed it was comfortable though as far as the feel!

The check-in staff was exceptionally disrespectful, with zero respect or proper client service skills. When asked if we could check in an hour early, we were rudely told no and to go sit in the lounge area. No joke. Then, when my daughter and I sat down, and I mentioned how rude and unacceptable it was to speak to customers this way, they stared her up and down and tried the intimidation factor. Coming from a client-driven career in the corporate world, this tactic would be cause for instant dismissal from their position. There were three staff members. How they can be the face of the Hyatt is beyond me. On a positive note, the room was clean and well-maintained. There's no coffee maker or microwave, so bear this in mind if you are used to Marriott's brands that offer a wonderful coffee setup. The breakfast bar is lovely. The breakfast staff didn't seem very happy, but they were very accommodating, which we appreciated. There were two elevators. One was out of order during our stay. Another guest who also had a bad experience with the front desk over the difficulty with getting fresh towels mentioned to us that it was out of order a month prior to their stay. All in all, it's a very nice hotel, but the experience with the staff ruined our stay. We won't be taking a chance on the poor treatment again.

Exceptional

The staff were very friendly.

Superb