Hampton Inn & Suites Dallas/Frisco North-FieldhouseUSA

Staff was nice but the hotel was not clean

As the night went on we realized that the diesel engine that was used to cool the room was going to loudly shut off and the. Crank back up later. My wife can sleep through a lot when she is tired but I was brought wide awake each time it cranked back to life. Beyond this the facility seemed clean and nice but I would not suggest it for anyone’s overnight stay

This hotel should not be a Hampton Inn. Unless you have to stay next to the soccer fields, do yourself a favor and stay elsewhere. The hotel and rooms are dirty, warn down, the staff is not helpful, and even somehow the breakfast is worse than any other Hampton Inn we have stayed at. My family and I had multiple rooms and all felt the same way. They failed on every catergory.

The rooms were clean and well laid out. Staff was helpful and parking was readily available. Breakfast was decent and provided a good variety of food, with a different menu on both of the days we stayed there.

We had a fantastic experience at the Hampton Inn & Suites Frisco! The location couldn’t have been better—it’s only about a 10-minute drive to Universal Kids Resort, making it incredibly convenient for our family. The customer service was exceptional from the moment we checked in until we left. Every staff member was friendly, welcoming, and genuinely went above and beyond to make sure we had everything we needed. The complimentary breakfast exceeded our expectations with plenty of great options, and the mini waffles were an absolute favorite for the kids! The hotel was clean, comfortable, and family-friendly. We couldn’t have asked for a better place to stay and will definitely be returning the next time we’re in the area. Highly recommend this hotel to anyone visiting Frisco, especially families planning a trip to Universal Kids Resort!

Toilet was dirty with smears on it when we just arrived, room was cleaned every other day not every day. I requested towels, because they don't give you extras for the day they don't go and clean your room. The towels never came. I packed extra toilet paper and I am glad because we ran out. I asked if they could come get my trash because it smelled due to me throwing away some food, they never came so I had to go throw it away somewhere. The mini fridge stopped working the second day of the trip and at this point why even bother telling them, so I used my cooler. They didn't have any sheets for the sofa bed so I had to take some off one of the queen beds. The list continues. It was awful. Would never stay there again.

Everything was outstanding! We enjoyed our stay!

Very clean. Bed was very comfortable. Great water pressure in the shower. Best place we’ve stayed in several years!

What a great place to stay!!!

The night staff needs more training to be able to properly check in people and help with easy tasks.

The breakfast was ok, we decided to skip it, the elevator didn’t work one morning so we had to bring our stuff down from the fourth floor. We didn’t get the room cleaned nor new towels, when I asked for them they told me to go down to get them. Not impressed.

Room was clean and check-in was fine.

Location

Great location.

Nothing extraordinary, but exactly as expected. Had a great stay!

Stayed before many times and we keep coming back.

It was a great location! I was pleased with my stay here. Until it wasn’t cleaned at all and I stayed there for 4 nights… the first morning I was there, I went out to go on a walk and the cleaners were in the hallway and when I came back 1 1/2 hours later they were still in the hallway but my room was never cleaned. On the 3rd day staying there I called cause I wanted to come back to a clean room after a long day so I asked if my room was going to be cleaned (or if it was cleaned) cause it had not been cleaned yet, And the front desk person said no and that the cleaners have left for the day. And on the mirror of the room that I was staying in, it said they would provide cleaning every other day. So I was very disappointed in that. I like when I pay for a hotel knowing that I am being taken care of and will have my ro Cleaned at the end of the day when I come back.

The location is absolutely fantastic! Shopping centers so close by. Movies close by. Everyone was very nice and several people asked and made sure we were enjoying our stay. Wish the breakfast ended at 10:30

Poor reception. Staff support was terrible. Parking is limited. Breakfast was minimal overall it’s a terrible place as far as managed.

The rooms were clean and breakfast was a typical breakfast (waffles, boiled eggs, cereal, muffins, toast, eggs, potatoes, oatmeal, and a different meat daily. It was walkable distance to the venue we played ball at. The staff was friendly and very attentive.