Holiday Inn Express & Suites Dallas-Frisco NW Toyota Stdm by IHG

The only complaint I have is not enough laundry machines.

Breakfast was excellent and overall it was a pleasant experience

The breakfast was mediocre; needs more variety. The breakfast menu should take into consideration certain allergies, or possible digestive issues (e.g., IBS, gluten issues etc). The eggs that were cooked, it either had cheese, or peppers in them; two foods that can be a problem for those battling with digestive issues. The bagels were stale. I am not suggesting that the aforementioned cannot be served, but there needs to be more of a variety (plain scramble eggs, fresh bagels, waffles). And lastly, my room had a connecting door to an adjourning room, which the guest were loud. in hindsight, I just should have requested another room. Thanks.

We stayed in the 1 King Suite. It was much better than a single king room. The extra space with the sofa and chair added a nice touch and felt much less cramped. The continental breakfast was really good with a nice amount of options to include freshly (self-made) pancakes and waffles. Coffee was available 24/7. The staff was welcoming and provided excellent customer service. I would definitely stay in this hotel again.

Wonderful stay

The front desk guy was very rude.

Nice simple room.

excellent communication, very helpful, desk clerk assisted me in finding a place whe to rent a car wed 17 at 5pm

Friendly, good breakfast

Our stay started off poorly and never really improved. When we arrived at the front desk, it took about 10 minutes for someone to come out and assist us. After finally checking in, we used our key to enter the main door and went up to the 4th floor, only to find that the room key wouldn’t work—the light on the door stayed red. We went back downstairs to have the key reprogrammed. Back upstairs—same issue. Downstairs again for a new key. Back upstairs—still the same problem. After a third trip downstairs, an employee came upstairs with us, knocked on the door, and discovered there was already someone occupying the room we had been assigned. At that point, we had to drag all of our luggage back downstairs. We were then told there were no rooms available with the queen bed we had originally booked. Instead of honoring our reservation, the solution offered was to send us to a hotel next door. I had to insist on speaking with a manager because I expected the hotel to provide the room type I had reserved. Manager wasn’t available until the next day. To make matters worse, after finally getting settled, we woke up the next morning to loud construction noise right outside our window. (I have videos.) Overall, the check-in process was disorganized, our reserved room was unavailable, and the experience was frustrating from start to finish. I would not stay here again.

Was woken up at 12 am but front desk staff because they had put us in the wrong room but didn't know til 3 hours after we checked in and were in bed. Fortunately we did not have to change rooms but made for a rough night sleep

The room was clean and breakfast was good.

The construction trucks with trailers took up over half of the available parking spots. The second night had to park my car at a different hotel’s lot a pretty long way from this hotel. Either expand the parking or limit the vehicle size!

Comfy beds, parking not great due to big work trucks taking multiple parking spaces & not leaving spaces for cars.

All good

Friendly staff that were helpful. Great morning breakfast. Good location to the Frisco/Plano area.

Clean hotel and super nice staff.

Breakfast was nice. The shower hadn’t been cleaned. A bought flip flops and cleaner to deal with it. Hotel was quiet. The mini fridge leaked so the room smelled damp. Bed was comfy. Clean and quiet gym but one of the machines didn’t work. Other than cosmetics and stench no real issues.

Front desk person was very rude. Had a problem checking in and was never resolved. Never did stay there.