Holiday Inn Express Fullerton - Anaheim by IHG

Appreciate the cleanliness, shuttle and included parking. The breakfast is good, and varied.

Very good

Nice place to stay with breakfast included. I would stay again

Good

The staff, very friendly and helpful and they liked my dog The work that is currently being done and the hallways and elevators were hot

Noisy but good location

Good breakfast Nothing

The room was quite small but the bed and pillows was comfortable. They have small refrigerator and microwave, very useful.

Free parking with security. The room was spotless. Very nice breakfast.

Good

Free breakfast is good

Breakfast was great, and we appreciated the convenient snacks available at the front desk. Our room was comfortable and quiet, and we all slept incredibly well. The bed and pillows were cozy, and there was plenty of storage for our luggage. Having a fridge and microwave made traveling with kids so much easier. The staff were kind, friendly, and always willing to help. Overall, a fantastic stay for families we’ll definitely be back.

Superb

They put me in a room where the AC was undersized and did not cool the room below 77 degrees. They sent a maintenance person to fix it, who could not. But he offered that he could replace the AC. While leaving for dinner the front desk offered that they could either replace the AC or move me to another room. I didn't want the hassle of moving so I said, I'll be out for an hour for dinner so if they could replace the AC, it would be fine with me. When I got back, the front desk had a different person who told me the AC had been replaced. When I got back up, the AC was still struggling, was super loud and the carpet was wet. I called the front desk, told them about the situation and asked that they should move me as I didn't want to go thru the hassle of repair again. Offcourse, she said they were sold out. I said I needed to go to sleep for an early am flight. After some argument, a room magically became available on the same floor, had a functioning AC that was quiet and seemed about twice the size of the previous room. So it all worked out but my gripe is why do they put customers in bad rooms to start and then fuss about moving them even when they have open rooms. All rooms are basically the same anyway. So, it a fine hotel to stay but the staff needs some customer service training. They have a placard that says that they want customers to be fully satisfied. Empty words if the staff does not believe it.

We like this hotel! We keep coming back!

:)

Great place to stay antime

Good

Excellent hotel! The front desk staff was incredibly kind, respectful, and helpful throughout our entire stay. They made us feel welcome from the moment we arrived. We absolutely loved this hotel and will definitely be returning with our family. Highly recommended!

Clean, well put together, helpful staff. Great breakfast. Only minor thing is that my room on the first floor has a lot of noise in the morning audible through the door (staff cleaning commotion, etc)— mostly unavoidable.