Econo Lodge Gallup West

Poor

All of it!

Bad

Exceptional

Not much to like They didn't have the king room I reserved, there was no TV or microwave in the room. They had no towels only got one towel. Hot water did not work had to take cold shower. Pillows were not good. If anything I would request a refund this room was the worse room I've ever rented.

Have Breakfast

No breakfast... sad Have Breakfast

Expedia offered and I think applied a token credit to my bill. In my opinion this stay should have been totally complimentary -- they would have to pay me to stay again.

Not good. We wouldn't even use the shower...sorry

No ice machine, no kleenex, broken security lock on back door, broken screen on window.

First off on line description could use revision if it stated that this hotel was a weekly/ monthly rental on top of a regular econo lodge i would've booked elsewhere. Upon arrival there was no one at the desk I rang bell and tried calling for someone to check me in. 15 minutes later the desk attendant came in the front door as he went to taco bell he said.. I asked for a lower unit as I have a stability issue from Parkinsons so stairs are extremely risky. But all they had clean was upper units. This was around 10 pm. The guy went to program the key and he said his Key programmer wasn't working. Going upstairs it looked like someone swept the floor in the hallway and left the pile on the floor. Got to the room window was wide open moths and bugs were flying around like a bug airport. Jumped in shower after long drive and the shower worked decent went to get out and low and behold no towel at a my wife had to go downstairs again to get 1 towel. Here's to top off room condition and annemities not a single trashcan. The beds were comfortable but with the tweaker going in abs out their rooms all night ruined the rest of this horrible stay.

Cleanliness and the room of the hotel.

New management seems unsafe. They did not ask my name, charge for incidentals, look at my ID, or take my credit card before handing me a room key. When I got to the room, the lights didn’t work and the beds weren’t made. This was the most unsafe I’ve ever felt in a hotel and I ended up leaving to stay at another hotel in the area. Since I had already checked in, I wasn’t able to get a refund, either.

Exceptional

Bad

There was literally nobody around to address the issues. I left my room key on the counter, packed up my things, and left. Finally, the hotel listing said it had EV charging. It absolutely did not. Worst hotel I’ve ever dealt with and nobody was able to help. A waste of money and 45 minutes of my life. The Red Roof Inn across the street was fantastic.

Nothing We tried calling the hotels main number 4 times with no answer. Upon arriving at hotel we were greatly concerned at the state of the building. It has an under new managemenr sign tacked to the front of the building which is unkempt and dirty. The curtains in all of the rooms facing the road looked like someone had been looking out. They were all haphazard and stained looking. Once inside we found a note that said they were no longer serving breakfast and to call another number. The lady that answered the phone at the second number did not identify herself or the hotel. After explaining myself numerous times she finally got that I was calling to check in. We canceled our reservation with this hotel due to general safety and cleanliness concerns. We ended up making the 7 hr drive back home. It was extremely disappointing. You should ask for current pictures and hotel policies.

Very primitive

Room nice and clean area. And outside bad food in the morning did not happen no ice machine

As far as I could tell, I was the only person in the hotel. And I left without going into the room. And they refused to give a refund although hotels.com did. Lots of signs about not being responsible for loss or theft. Fire doors all locked. Really a scary, dangerous looking place. Said under new management and the econolodge sign was just a temporary banner. Avoid this place.