Best Western Tower West Lodge
About Best Western Tower West Lodge
Comfortable Accommodations Best Western Tower West Lodge in Gillette offers comfortable rooms with air-conditioning, tea and coffee makers, hairdryers, refrigerators, work desks, microwaves, and interconnected rooms. Guests appreciate the room comfort. Leisure Facilities The hotel features an indoor swimming pool, hot tub, games room, and bar. Free WiFi is available throughout the property. Convenient Services A free airport shuttle service connects to Gillette-Campbell County Airport, 2.5 mi away. Room service and a bar enhance the guest experience. Local Attractions Belle Ayr Coal Mine is 19 mi from the hotel.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Multilingual staff
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Pet friendly
- Public transit access
- Airport shuttle
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
-
I was very disappointed by the service at this location involving a booking change. I had an emergency and needed to check out a day early, I left the property before check out time and they refused to work with me at all, not only did they refuse to work with me, they were very rude about it. I visit Gillette a few times a year, last time I stayed I needed to leave early for a work reason and had no issues adjusting my booking, the hotel that worked with me was also much nicer, the Arbuckle
-
Nice restaurant.
-
Y
-
Decent restaurant at the property. Location was good for what we needed.
-
Nice place for the night. Rooms are getting remodeled.
-
10
-
Exceptional stay and friendly staff N?A
-
Stay was great and just what we needed and the food was good
-
Despite the clean photos used to promote the property here. That was the exact opposite of reality. When the lack of cleanliness was addressed. Even with photographic evidence. The staff scoffed and said it was a lie. Especially at how bad the bathroom was in most desperate need of attention. And when a phone call was made to actually talk to someone of importance. That phone call was a waste of time and energy too. Rotten management, leads to rotten employees, which leads to rotten customer service. Best Western corporate would be best advice to remover owner of franchise. And take over the establishment. So as to not to have continuation of the BW brand tarnishment.
-
The best place to go in Gillette
-
We loved that it had an onsite lounge and restaurant. The wait staff was amazing.
-
Construction noise at the entrance , Unfriendly and Rude front desk
-
Silver Creek was great access to outside door and on first floor with a pet is a strong plus. Close to I 90 with access to
-
Door to the bathroom didn't work well. Had to make adjustments to get it to slide properly.
-
The room was clean and comfortable. The bathroom was little. Air conditioning was good. The staff was nice. The lobby was being painted. Finding the room was difficult and no elevator.
-
Didn’t stay here
-
Staff was so welcoming & friendly. Very comfortable bed. We enjoyed our stay. The restaurant was lacking a bit. We are fish people & cod was served as walleye.
-
I thought I was getting free breakfast as that’s what it states on here, however they don’t offer free breakfast. So if you try to bundle a save when traveling with your family this is not it. When i asked about it the lady was so rude and told me to take it up with Expedia.
-
convenience, affordability. Hot tub jets didn't work as well as anticipated. Friendly helpful staff!!!
-
Convenient location. Room was clean. Attached lounge/restaurant was nice. Very few outlets worked in our room. No view out at all.
