Aloft by Marriott Glendale at Westgate

Fine

very helpful staff. was able to get me in early so i could head over to my concert venue. 10/10 service

The staff member Sandy in the front office was very rude and caddy again. She provided very poor, inhospitable customer service, and behavior. This is the second year in a row dealing with her arrogance and lack of true customer service (gave off Karen vibes unfortunately). Management in charge should really consider retraining her. If not, will lose many loyal customers down the line, when in shouldn’t be the case. Don’t want to be a pleasant individual in the customer service field? Then perhaps don’t work in it. Overall, other staff members were pleasant, easy going and friendly. Amenities were also a plus, might suggest to add corn hole as another option for games. However, pool table, fire pit for s’mores, connect 4 and giant jenga blocks were a plus for me and my children. Thank you!

Great Staff, clean and professional.

Bed was comfy. No microwave,

👍

The room was clean, comfortable and adequately sized. The staff were super friendly and helpful. The hotel was right next to the plaza where our concert venue was located. That plaza included a great variety of shops, restaurants and entertainment choices, which also makes the hotel a great place for a 'stay-cation'. Walking in the heat of June was not bad at all, as the buildings provided a lot of shade. I definitely recommend.

Staff and bar tender was nice.

NICE STAFF, AT FRONT DESK

Amazing hotel. The only flaw is the blackout curtains are not very dark or helpful at blacking any sun out. My room was sooo bright at 5 am, not the best way to start off the day you intended to sleep in for.

Rooms are small but very cozy

Staff was always available, cheerful, and happy to assist! The bar was lovely and I found a new favorite drink (Paloma) thanks to your fantastic bartender who excitedly answered when I asked for a drink idea. Most people just say “I don’t know what you like” and look at me with annoyance as if I’m imposing on their valuable time. The drink process were a little high though.

Could have been cleaner.

It is a "loft" so it is a small space, only complaint would be no curtain, door or anything separating the shower from the whole bathroom/bedroom, even frosted glass on the shower doors would be better. If you are traveling with someone that you don't plan on seeing butt naked, maybe find a different hotel lol!

The beds were amazing!

Great location N/A

The hotel was very nice and it surrounded many locations that were in walking distance and the night life was immaculate but there was some loud noise within the hotel that was very distracting and the pool was nice and relaxing but it needed more consistent cleaning and better safety measures in the surrounding areas of the pool’s location.

The staff were extremely kind and they were very knowledgeable about everything that went on during graduation season. I loved my time there.