Aloft by Marriott Glendale at Westgate

Quaint Parking

After returning from the gym, I brought a key card to the lobby that I had found on one of the treadmills. I had accidentally placed it in the same pocket as my own key card and could no longer tell which one belonged to me. I handed both cards to the front desk employee, honestly explained what had happened, and told her that I was staying in room 312 under my sister’s reservation. I completely understand that a hotel must verify a guest’s identity before issuing a key. The problem was not the security policy, but the hostile, discourteous, and completely disproportionate way I was treated. The employee kept both key cards that I had just handed her, ordered me to go back to my room—even though I could not enter it without my key—raised her voice, accused me of “creating a scene,” and threatened to call the police if I did not leave the lobby. This happened even though she had personally seen me come down from the elevator, had directed me to the gym, and had told me that I would need my key card to enter it. I then had to call my sister five times while she was asleep and her phone was on Do Not Disturb. The employee eventually called the room directly, but even during that conversation, she referred to me simply as “a person” who was causing trouble without ever asking for my name. The hotel’s security footage can confirm who raised their voice and how the situa

Room was clean, all staff were helpful, loved the gym and hangout area in the lobby, good place to bring kids or friends and just chill. Didn’t like that the bath area doesn’t have a door, only a curtain for privacy. Over all good stay

Great location.

The blanket was ripped but no biggie …. Still enjoyed the place and I’ll definitely book again / recommend to friends and family ..

The first thing I noticed was that the inside was immaculate and inviting with a comforting vibe of the rooms! Definitely going to stay there again soon!

Exceptional

I recommend

Exceptional

Excelent location an comfortable place

I love staying at the aloft so much it’s always my number one go to

Everything Nothing at all, wish pool was deeper and bigger and a hot tub.

That there is no breakfast included.

Location, good entertainment around and restaurants The shower not being private

Great hotel option for anyone looking to stay in the area. I have stayed at two other hotels nearby and prefer this one.

Very convenient location with lots of shopping nearby.

We had 2 rooms - a King room and a 2 Queen room. Both were super spacious, clean, quite and pretty. The front desk staff was super nice and accommodating. I loved the whole lobby. Its near all kinds of great stuff! The price point was phenomenal. I would definitely stay here again and urge others to do the same. Keep it up Aloft!!

Fine

very helpful staff. was able to get me in early so i could head over to my concert venue. 10/10 service

The staff member Sandy in the front office was very rude and caddy again. She provided very poor, inhospitable customer service, and behavior. This is the second year in a row dealing with her arrogance and lack of true customer service (gave off Karen vibes unfortunately). Management in charge should really consider retraining her. If not, will lose many loyal customers down the line, when in shouldn’t be the case. Don’t want to be a pleasant individual in the customer service field? Then perhaps don’t work in it. Overall, other staff members were pleasant, easy going and friendly. Amenities were also a plus, might suggest to add corn hole as another option for games. However, pool table, fire pit for s’mores, connect 4 and giant jenga blocks were a plus for me and my children. Thank you!