SureStay Plus Hotel by Best Western Grand Island

No hot tub

During our check-in, the manager noted my mother’s senior age and use of cane and immediately pointed out that our 2nd floor room would be difficult for her to reach as there is no elevator on site. She then immediately switched our room to the first floor. We truly appreciated Bonny’s proactive approach and flexibility immensely. We had a standard room w 2 queen beds which was very clean (and had just been deep cleaned). The room is a tad small and the bathroom very small (kinda hard to close door without stepping into the tub), but otherwise excellent for the price. Staff members were very kind and responsive. The air conditioning worked great and was easy to adjust. Finally, the hot breakfast included cheese omelettes, brown-n-serve type sausage links, biscuits & gravy, pancakes, packaged pastries, cereal, fruit, yogurt, juice and coffee. We ate breakfast at the hotel both days which we have not always done when hotel breakfast offerings are poor. For the fully taxed price of $111/night, we were very pleased with our stay and believe we received a good value. We would recommend this hotel as offering great price/value.

This is a great place to stay that won't break the bank. Breakfast is a great add and there is variety. The pool is clean. The staff is friendly and efficient. Highly recommend.

Nice and friendly. Clean rooms and nice pool

Staff was above excellent

Bathroom is terrible small if you seating on the toilet and want to close or open the door you will have to stand up to be able to close the door , sink is extra small , towels where old one of the towels had holes on it haha . But front desk lady was very friendly and helpful. I probably will find me a different place for next time visit. Ahh one more thing breakfast was good and the lady that was preparing it is very friendly.

Rooms really small. No make up service. Clean towels was all the service we had for the entire week.

Quiet Bed we’re not very soft

Best breakfast yet. Great egg omelette, biscuits and gravy, pancakes, etc.

Hello, I had an issue with the door locking and the gal at the front desk had the manager resolve the issue very quick. I was impressed by the response time and will definitely be staying at this location again..

We enjoyed our stay. The staff was great. Breakfast was hot and had good protein and fruit options. It seems like they are working on room updates because some things were updated and some things could have used updating. No bugs, dead or alive.

The hotel is an older hotel. Very small bathroom but clean. They offered a good breakfast. Very good Mexican restaurant across the street. Our only major complaint was the smell in our room. It smelled like a dog and was very evident each time you entered the door.

Friendly, helpful host(s). Room was clean. Nothing fancy but most adequate, especially when considering the very reasonable rate and the inclusion of hot breakfast. Would stay there again.

It’s just Ok. It’s safe and quiet and on a busy street with plenty of food options. The room was not as maintained as other best westerns i’ve been too. not bad, just not great.

The front desk staff went above and beyond all expectations to ensure that we were satisfied with our stay. I would definitely go back again. The breakfast was better than most free hotel breakfast experiences.

I liked staff would send a message via paper to your room if a problem existed and they were immediately working on repairing. Also, front desk was very attentive and had a sunny disposition.

Everything was great & comfortable

We had a 2 queen suite that was very spacious and very clean. Breakfast was better than most hotel breakfast. Receptionist was very friendly and helpful. We did not encounter any of the other staff during our stay.

It was simple The beds were kind of "clamy" like a air mattres. The bathroom was hardly big enough to get the door open.

Nice and quiet stay.