Staybridge Suites Dallas Grand Prairie by IHG

Clean property. Decent breakfast. Felt very safe. Convenient location. Lots of shopping and restaurants within 5 to 15 minutes drive.

Very good

Property was very clean. The breakfast was very good. The very last day. I saw two bugs in my room

Exceptional

Exceptional

N/A

Would have given all 5 stars if not for the first employee we encountered upon our arrival. After 24 hours of driving to get there, he couldn’t be bothered with checking to see if any of the rooms were available prior to check in time. It was only about 1.5 hours until official check in. Later that afternoon, he saw us sitting in the lobby with our luggage completely exhausted from our trip, knew we were waiting and simply Ignored us. The next employee on shift at the front desk saw us and asked if we were waiting and was willing and able to accommodate us and got us into a room. Her demeanor and disposition were lovely. A little kindness and gentleness go a long way, especially in the hospitality industry.

Locations Friendly staff Room Breakfast N/A

Clean and friendly staff Room was great N/A

Exceptional

Clean room, Hot breakfast, laundry machine available, 24-hrs gym, coffee and water available in the lobby, and friendly staff.

Superb

I really liked how close we were to the amazing indoor water park. The location was perfect, and the hotel itself is lovely. It looks like a regular hotel from the outside, but when we got to our room, we found a glue trap for rats under our pull-out sofa. We spotted the rat trap under our pull-out sofa, which made my boys a bit uneasy about sleeping on it, so they ended up sleeping with me in the main bed. It wasn’t quite the cozy setup we had in mind.

Cool Everything

Exceptional

Very clean property, you could even smell the cleanliness in the elevator

We like to stay here when we go to gane at the stadium, easy access, hotel is clean and friendly staff

Great experience, pet friendly. Beautiful property!

The room itself was a King Suite and fairly spacious. The bathroom door was pretty tight and opened into the toilet area, which didn’t leave much of any room to move around when coming out of the shower. We had some issues with noise, but after a few days the hotel was able to assist with switching our room. They have coffee in the lobby that is available 24/7, but the clerk told us that it sits there all day, so it isn’t fresh later in the day. The pool was on the backside of the property, so there was no sun earlier in the day. This was great since the weather was so hot when we traveled in July. The hotel was nicer than we expected. No issues with bugs. Some of the staff members seem burnt out or just aren’t a good fit for customer service. I will say that the female front desk clerks, the cleaning staff, and the manager, Lea, were all nice to interact with. Lea went above and beyond to get our stay back on track. We stayed during the madness of FIFA in Texas and the 4th of July holiday was during our stay, as well. Overall, it was a quiet, clean, safe location with great breakfast and a nice pool. The common areas were family friendly. The onsite laundry room was really helpful, too.