Quality Inn Grand Rapids North

While it was obvious the hotel had some renovations there were some issues. The lamps were old and stained. No modern outlets for electronic devices. They have no landline phones. Phones in the rooms do not work. They are using cell phones to conduct business. The reception was poor making phone conversations with them difficult.

This was horrible

Sheets and towels were stained. Some updating may help to make it seem more clean and fresh. Weird smell in room. Not sure if it was from air conditioner or smell of people smoking outside coming in. Won’t stay again.

Not great

Argued with me telling me I had to pay a deposit, atmosphere smelled bad my room had mold

Clean room, comfortable beds and a great breakfast. Will return.

It was a pleasant stay

The breakfast was good Hole in the tub covered with duct tape. Staff tried to charge my guest to access the pool $25 per person, 30 minutes prior to closing time. I didn’t get a chance to spend time with my relatives because of that.

Pool had no towels we asked for some it toook her 1 hour to get us some. The lotion bottle in our room was half used. And the didnt work very good in our room

Grounds & some interior spaces were poorly kept. There were small bits of trash & dirty linens around the interior (hallways/pool room). Outside was littered with random trash (lightbulbs, paint buckets, papers/garbage) & tons of cigarette butts. Pool area was very much unmonitored...there were napkins on 1 of tables our entire stay & had to ask multiple times for pool towels (rack was empty evening & next morning). Pool was quite chilly, but water was clear. Hot tub was hot, but as soon as we turned on jets there was a very strong, unpleasant & musty odor (absolutely no chlorine smell - which is quite uncommon), so we got out because we were unsure on actual cleanliness. Overall, pool area was unusable during due to preferences & safety concerns. Breakfast may as well have been non-existent. We were there by 830 (breakfast was 8-10 I believe). Waffles kept sticking to the maker, despite how much spray we put. Bread was stale, bagels were gone. Hot trays were 2/3 empty & 3rd was so old that the potatoes were cold/rock hard. We asked if anything was going to be refilled & it took about 10-15 minutes just for some low-quality heat & serve sausages (still no scrambled eggs). Eventually gave up & went to McDonalds. Very poorly managed.

We had a place to stay and the location, that's it. Overall, the place was dirty. It seemed like all housekeeping did was change the sheets/blankets on the bed. There were cobwebs above our window, there were tiny red marks on the wall by the bed (no, this was not part of the paint), the chair that was in the room looked as though it had been ripped or torn up, the surfaces of the nightstands/table/dresser were definitely not wiped down, and when I turned on the shower there was a pool of blue stuff by the drain. The room was very dusty as a whole. Although I am thankful we had a place to stay, it is not somewhere I would stay again.

Place was ok, not exceptional. As of a week later, I haven't gotten my incidentals deposit back.

The showers didnt work good same with the toliets rooms had a wierd smell and the tvs kept cutting in and out non stop had to double cook my waffle with the waffle maker they have didnt ssem like the pool or hot sub really got cleaned the bottms were dirty had. I know i womt be coming back it was way overpriced and very disappointing sadly and i know it wasnt only my rooms having issues it was other people's also

Unsafe

The room was dirty. The shower looked like it was never cleaned

The entire place smells and they will steal your deposits!

Basic breakfast Not a lot of options

The hotel it’s self had a smell,the room smelled like mold, the floors was wet, the bedding was either stained horribly or dirty, the refrigerator was leaking very badly

Breakfast could be till ten but other than that .. my stay was great ?

I thought is was strange that they asked for a $50 deposit in case the room was left in bad condition. The hudsonville location did not ask for deposit.