SureStay by Best Western Grayson
About SureStay by Best Western Grayson
Located within 31 miles of Marshall University and 23 miles of Highlands Museum and Discovery Center, SureStay by Best Western Grayson provides rooms in Grayson. With a shared lounge, the 2-star hotel has air-conditioned rooms with free WiFi. The hotel features an indoor pool and a 24-hour front desk. At the hotel, every room comes with a desk. All guest rooms will provide guests with a fridge. SureStay by Best Western Grayson offers a buffet or continental breakfast. Sundowner Golf Course is 21 miles from the accommodation, while Central Park is 23 miles away. Tri-State Airport is 24 miles from the property.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- Café / coffee shop
- Business center
- Dry cleaning
- Self-service laundry
- Luggage storage
- Full kitchen / kitchenette
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Public transit access
- Smoke-free property
- Air conditioning
- In-room safe
Reviews
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Cold breakfast
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There was no toilet paper or shampoo in the room when we walked in the room smelled so bad, tv did not work or the phone to call the desk so I walked and let them know and was not given any refund or even a discount on my stay, the pool was also dirty you could see dirt and scum around the pool. I was offered no response or anything and I asked twice never got a response
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Good lower priced hotel!
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Never got to check in. Daughter had to be admitted into ER
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Our sink was super cracked! Like not just a little crack but like 5 major splits in it. I was almost afraid to use it. And the water never ever got hot. It was warm but not hot. My husband likes hot showers. I’m ok with warm, but it was barely warm. Also checkout is supposed to be 11, but they deactivated our keys at 10:30. Might have been earlier but that was when we noticed it. We were carrying luggage to our car and got locked out. I’m thankful I only paid $44 for this room. We had $61 one key cash. If I would have paid over $100 for this stay I would have been super unhappy!
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Our entire baseball team stayed here— rooms were dirty, sheets were stained, towels were nasty. Trim was missing off of the room, there were bugs everywhere, puke on trash cans. The side exterior door didn’t lock, bathtubs not draining, toilets clogging, pool area was not usable in the heat (fans or stronger ac would be beneficial). The staff was great, but the property needs updated and cleaned.
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Very clean and breakfast was well done. Staff were friendly and competent. Would stay again.
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Disappointing
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Quite and clean location, enjoyed stay.
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I enjoy my stay. I stay 3 nights every year. TV Channel selection SUCKED. AS NORMAL.
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Very friendly staff Nothing
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Very dated and worn. Ice machines on both floors did not work.
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Good
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Clean room, good breakfast, Pleasant and helpful personnel, and good location. What more can you ask?
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Passable
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Room was clean and cozy. Not a 5 star hotel by any means but comfortable. Good spread of breakfast options.
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Didn't eat the breakfast It would have been better if I could have taken a shower - the cold water was not working. I reported that to the front desk.
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We booked the jacuzzi suite room. If you have a room with one of those in there I recommend setting the air conditioner to the “dry” setting, if not the whole room is moist. The floor was slippery, the carpet was sticky, and even the nightstands had condensation on them. It got better after we set the air conditioner to dry. Our TV wouldn’t connect to the internet all three days we were there, and our phone in our room didn’t work at all. Other than those minor inconveniences, the service was really good, everyone was so nice and the breakfast was good! The building is in a good location and has lots of parking
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Staff is great, breakfast was horrible. Toilets did not flush. Would not recommend
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The room It smells terrible.
