APM Inn and Suites

This property provided the bare minimum but was clean with helpful staff.

The room was clean-ish. It was very spacious, the bed was comfortable, but the sheets and towels had stains, stray hairs on the linens and in the bathroom, the room smelt funny, and our pillows were all different sizes.

Was upgraded to a king room for the weekend at no extra cost. My only negative is that I couldn't find the ice machine even though the website said there was one on each floor.

Very good

Disappointing

Passable

Passable

Good

Passable

Passable

Everything

Disappointing

It’s convenient Newly renovated

Disappointing

I went to my floor. Immediately could tell the carpet hadn't been vacuumed in a while. The room was smokey. The bed looked like they just threw it together. I went to the bathroom. The toilet wouldn't flush. I took my suitcase back to the lobby and said I will not stay here. Everything.

Nowhere did it say the pool was closed. I specifically stayed for the pool as I only live in Martinsburg 30 minutes away. I was in town looking for a new apartment. I said I can just go home. Is this refundable? Of course my $117 was not refundable. I waited for an hour and an non-air-conditioned lobby while homeless type looking people came in and out because they live there. I was told if I need a late checkout to call before 11:00 I did wake up late. I was exhausted. The room was hot and I was told nope by the same person. Nope, 11:00 is strict and if you don't leave by 11:00 we will not give you back your security deposit. I had a Jacuzzi tub with dirt on the bottom and a black ring around it. I'm a veteran trying to move and I just wasted 117 on the room, food which I had at home and with no ice machine. $9 for a can of Coke and a cup of ice at the coffee shop downstairs. I also got two scoops of ice cream totaline another $9 basically for a half cup which of course I was told the price after I was handed it I said but I wanted two scoops. He says this is! What a joke! There's a hotel in Hagerstown called the dagmar. It's a flea bag where all homeless people live on their social security checks. This hotel or suites and inn is just like another Dagmar. This is not a property that your site would want people to go to and again THE POOL IS CLOSED AND HAS BEEN CLOSED FOR A WHILE NOWHERE ON THE SITE DOES IT SAY THAT I COULD HAVE STAYED AT A CHEAPER HOTEL WITH AN OUTDOOR POOL AND A BREAKFAST. I'M SO DISAPPOINTED AND NOW I'M SHORT MONEY TO MOVE BECAUSE OF COURSE THIS NON-POOL HAVING DIRTY PLACE WAS NON-REFUNDABLE AND I'M STILL WAITING FOR MY $50 DEPOSIT BACK. HORRIBLE What's wrong with it again? Nowhere does it say nowhere does it say THE POOL IS CLOSED AND HAS BEEN CLOSED FOR A WHILE. I COULD HAVE DRIVEN HOME I WAS STAYING IN TOWN LOOKING AT APARTMENTS IT WAS NON-REFUNDABLE OF COURSE. I JUST WANTED A POOL TO FLOAT IN BECAUSE AS A DISABLED MARINE CORPS VETERAN WITH SPINAL CORD INJURIES THAT WOULD HAVE BEEN THE BEST AGAIN I COULD HAVE JUST DRIVEN HOME.

It was a great room though the floor was dirty, I was offered a broom. I had to pay premium for a suite with a jacuzzi but the towels were pitiful and stained. One tiny shampoo and one tiny conditioner and 2 bars of miniscule stale soap. Two bath mats and two wash cloths, no hand towels. No ice. No option for maid service. I am not picky, I was looking for relaxation and getting familiar with my neighborhood. It could be such a great place with a little enthusiasm and customer service. A little hospitality goes a long way. I will say one desk clerk tried, shout out to Brett! I wrote it above. The tp holder was mis sized and the hairdryer hung by one screw.

We got to our room and noticed that the pillows were a little small and only two on our King bed. Not a big deal, but I spoke with Elon and he told me he'd see if he could find some more. To my pleasant surprise we got a knock on the door and had two more plump pillows delivered with a smile. Microwave and fridge worked great, and we knew in advance that there were no coffee pots in our room so I brought my own portable pot. Would definitely recommend.

The air conditioner in our room when you turn it on smells like mold and mildew

Passable