Americas Best Value Inn Hinckley

Checked in and never stayed. The property was filthy dirty. Trash in the parking area and litter in the hallways. Room was not cleaned. Toothpaste in the bathroom sink and wallpaper peeling off the walls. The window couldn't be closed because of the air conditioning vent pipe and the exterior door keypads were smashed. Doors were propped open with a chair for anyone to access the building. Looked to me like everyone congregated outside were homeless and jobless. There was a note on the dresser when we went in the room that said "Bad people are up here! Don't trust anyone." We left the premises immediately after. Told the front desk person all this and they didn't even care. Told them I wanted a refund and to this day have not received one. The stay was for July 25th. Took many photos to show the condition of the hotel. Look for other hotels in the area and avoid this place at all costs.

NOT a place to bring young children. Very unsafe. More like a run down motel to me. Dont book here.

Room was very spacious and comfortable. Quiet area. The shower was very hard to get adjusted to a comfortable temperature. One of my rooms had a wet floor near the air conditioner unit.

Bedding stained, hallways smelled like mold, bed was falling apart, mold on bathroom ceiling, plastic bags on power cords, carpet ripped up, wall acesss to pipes not covered and garbage between bed and nightstand.

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I travel frequently, and unfortunately, my stay at Americas Best Value Inn Hinckley was among my worst hotel experiences. Upon arrival, my first room had no working air conditioning despite the hot weather. Tony provided a portable AC that required the window to remain partially open, which prevented it from closing. This raised safety concerns, particularly given the wooded surroundings; I almost had a panic attack because of my partially opened window, which posed a security risk. The portable AC, placed near the bedside, was ineffective, so I was sweating all through. It was an exhausting night. I was later moved to another room where the air conditioning functioned properly, which was a relief. However, the room smells badly, and the next morning I discovered a section of the carpet was soaked with water. The bathroom was so dirty that I had to request cleaning surplies to clean them myself. It is especially disappointing because the property is in a good location and has significant potential. I observed other guests encounter similar issues and leave soon after arriving. Management should invest in maintenance and improvements to address these ongoing problems. I am giving two stars primarily because the maintenance staff member who assisted me was exceptional. He was kind, professional, and genuinely tried to resolve every issue. I appreciated his efforts.

No towels in the room. Air conditioning in room was not very cool. Opened curtains to find small fenced area with old sign, waste basket, boards. Tv remote needed new batteries all these may seem small but when your traveling and want to find a nice comfortable place to stay and all this happens it is frustrating especially a hidden charge $$$$

Everything was clean and the staff was helpful. The bed was just rock hard so sleep wasn't the best.

Our room was full of flies and mosquitoes. The air conditioner was leaking all over the floor so there was mold building up all over the carpet and the wall. Absolutely disgusting and unsafe!

Convenient & not too crowded location for exploring nearby parks. Love that it's close to the highway, a local Tobie's, and Caribou for morning coffee fix. Sustainable toiletries choices too!

I had to cancel they had a room for me with no ac I said no can’t do that with this heat

Room came with jetted tub in the main bed area. Used towels and a swimsuit lined the step leading up to tub. Feces stain and toilet paper stuck to underside of toilet seat. Silver lining, after telling manager I refused to stay, he was understanding and gave me full refund within 30 minutes of bringing issues to his attention

This hotel has residents that live there and it looks like a drug place. Room was dirty. Did not stay. Please take off your hotel lists.

94 degrees out and a/c did not work Room was not very clean and the bed was hard Possible blood on the mattress Did not stay here and received refund

The AC unit leaked into the room soaking the carpet and couldn't keep the room cooled. The room smelled like a wet dog.

Stayed in the middle of summer and there was no air conditioning. I wish I had looked at other reviews first, because it wasn't something that happened during our stay or immediately prior, it was something that had been a problem for weeks. They should not have air conditioning listed as an amenity when it is a long-term problem, this should be explicitly noted on their website/Expedia page. The carpet in the room had debris on it like it hadn't been vacuumed, and there was long hair on the sink. Towels were stained. The whole place seemed run down, and the crowd of loitering people outside at midnight was alarming. I've stayed at my share of low-end hotels, as I like to save money, but this place is way overpriced for how dumpy it is. Would not recommend this place to anyone.

Bad A/C it's hot all the time!

No air and homeless people / addicts hanging around outside on property.

AC didn't work. Staff not helpful, finally got us a fan. Room was clean but very run down

My room was very clean it was quiet and staff was friendly.