Holiday Inn Express Hopewell - Fort Lee by IHG

Liked everything

Location Room had slight moldy smell and the air filters were dirty. The fan for hvac needs to be in auto instead of continuously on to prevent humid outside air from circulating when the a/c compressor isn't running. A Dehumidifier would be very beneficial in this circumstance. The free breakfast was surprisingly not bad.

Highly recommended

Staff, breakfast, and cleaning crew all awesome Get a pool.

👍

Everything f clean and updated

It was amazing and the food was above expectations

Convenient off highway, near amenities (food and a pharmacy we needed while there). The hotel itself was extremely clean. Very quiet and comfortable bed and bedding. The hotel offered the best brewed coffee (24/7 in the lobby) I think we ever had in a hotel of the same quality. Large breakfast. I liked that there were 'to go' bags at breakfast so we could pack up a few items to eat when we were ready to have breakfast while on the road. Charge for parking - $5 so why not add to the room price. I handed the receptionist a $5 bill and was told I had to charge it to my visa. Perhaps a fee in a major urban area but not off the highway in rural VA.

:(

Im happy I chose this hotel. The breakfast was amazing!

Loved how friendly the staff was! Our room looked newly renovated and was very clean!

I booked this hotel last minute, and it turned out to be a fantastic stay. The room was spotless, and the breakfast was delicious. I highly recommend this hotel to anyone looking for a great place to stay.

Staff was wonderful and helpful.

Exceptional

I didn't appreciate how unprofessional the receptionist was. She focused on the shirt I was wearing saying how hot she would be wearing it this time of year. All this was done while (according to her) she was training a new person, when I got to my room there was no way to open and close the blinds. When I attempted to call the front desk, the phone didn't work, so I used mine. That same reception offered me another room. When I got to that room it had the exact same issues. I was offered a third room. Which I declined because I didn't want to keep moving from room to room. According to her the matinence personal wasn't available. And that was the end of it. . After that I called back and asked her... To what capacity do you work here, she didn't understand what I meant by that so I asked her again if she was the manager or what? to give her an example of what I meant by that. She said that she wasn't. Evidently there was no manager on site or she just didn't convey that to me or them. She then came to the door herself to look at the blind issue and to try to fix the telephone. After she was unsuccessful in attempting to fix the phone... because she was there pulling cords out and trying to troubleshoot the problem. She left and returned with other cord and a newer looking phone but it didn't work either. After a few minutes of her trying to get the phone working, unsuccessfully, I told her don't worry about it. It was only THEN that she offered some type of consideration for the inconvenience.

Clean room, breakfast was excellent with plenty of food options.

Rooms were very clean and well stocked

Location, Staff was awesome, Breakfast was excellent!!!!!!! Nothing

Everything was good except we had booked a king bed and when We got there they put us in a queen double room. We went back down to show we booked a king and they were sold out. Was upset about that. So no 5 stars due to that

Be prepared as they will charge for parking. Lobby seemed to be only well maintained area but hotel definitely needed to be cared for. Insure why the Expedia rating are so good. I primarily stay at Holiday Inn and this happens to definitely be in the bottom of my stays. I did complain to Cole and Donna but to no avail, there wasn’t any action at all to either correct our room issues or give us another room. They simply stated they couldn’t do anything since booked through Expedia.