Aspen Grand Hotel Houston

Bad

I have no choice There were no a/c, no drinking water, no tissues etc

I really didn’t like nothing with the property. Only thing was quietness. Didn’t get to have breakfast they said no breakfast seen roaches in the bathroom. Staff is doing nothing but sitting on the chair in the front

Nothing looked clean sheets dirty air con barley worked towels dirty shower filthy and restroom, had cockroaches.

,,,

Overall great place. The ice machine wasn’t working but other than that it was a great stay!

THEY NEED TO UPDATE THEIR WEBSITE, DO TO FALSE ADVERTISEMENT. IT APPEAR TO FROM THE PREVIOUS OWNERS " HOLIDAY INN". THERE WASN'T A BUFFET BREAKFAST. JUST WHITE BREAD, BAGELS, CEREAL AND HALF GALLON WHICH THE GUEST HAD TO SHARE. WE WERE THERE THREE NIGHTS. WE HAD THE STUDIO SUITE WHICH WAS DUSTY, WE HAD TO WIPE EVERYTHING DOWN. THE COFFEE MAKER DID NOT WORK. BEDS WERE NOT PROPERLY MADE AND THE BUILDING WAS WARM. AIR WASN'T ON IN THE ROOM, ONCE WE TURNED ON THE UNIT IT TWO HOURS TO COOL THE ROOM.

Bathroom sink was slow to drain. No hand soap or shampoo. Hand soap bottle was empty. Shampoo bottle was missing, the pump for the bottle was left to hang by itself. Bathroom lights were flickering. TV loses signal every 30 minutes or so. And the blow dryer sounded like it had something stuck inside and started smelling like it was burning. Not much for breakfast, toast, bagels and cereal. They did have a waffle machine, but it was very dirty all around. Waffles burned and stuck to the waffle maker. Only cooking oil was available for the waffle machine. Anyway.........

The hotel staff are amazing but our room smelled like mildew and there were only 2 towel and one trash bin. The second day we ask for clean towels and the lady said the cleaning crew comes tomorrow. Sorry. I love the place but a lot of rooms are not open for guest.

The price The cleanliness

The cleanliness

I tell you I tried to give this place a second chance and I am so disgusted and I went to this place and when I tell you, I had to go to a total of six different rooms and they were all disgusting sheets /blankets were dirty stains on all of them even the employee at the front desk staff at some point started taking pictures. It was late. I was tired. I was disgusted. Mind you I had double bits so imagine all this in both beds have an issues at times. At some pointI had to ask just get some fresh sheets to change the beds my self because every room bed was dirty stained, it was disgusting it some kind of stains on all of them , some make up , some hair under the bed cover, Grey metallic stains, reddish, brownish strange you can see on the comforter stains. I just can’t believe I’ve never ever, ever experienced something like this and we checked the rooms on the first floor and the second floor I just am shocked I won’t ever go again ever. My guess was totally upset. Disgusted it ruined the whole night. I couldn’t even hardly sleep. The pillowcases were even dirty. Like how do someone allow someone to be that trifling?I normally don’t say this, but someone probably should lose job because this was very unacceptable. I should get a full refund and a credit for this stuff. I just can’t believe it never experienced it. The ceiling still have mold stains looking on the room. I just can’t believe it the morning staff female was very unprofessional in the next day. 832/880/6932

The staff very friendly The place wasnt very clean

This property is run down. The elevator seems to be borrowed from the tower of terror. The rooms are old, musty and the bathrooms are from another era. The towels were torn. This was a real bad experience.

***DO NOT STAY HERE*** Disgraceful and dangerous. Dirty, old, tired, dirty bed sheets - residents smoking drugs in the corridors and out front of the hotel. It's unsafe. Tried to get a refund from Expedia but absolutely useless staff - I would highly recommend not booking with Expedia and 100% do not stay at this hotel.

Not the greatest. I had no functioning tv reception, Comcast had technical issues with water in their cabling, the hotel constantly smelled bad, and i never had enough things in my room such as adequate coffee for my coffee maker, had to request more toilet paper, and there was only one trash can in the room. The bedside lamp was not functional, and in general all of that msde my stay less than relaxing.

From the outside appearance looked at pretty decent, but in the room I had mildew on the ceiling and dark spots in the bathroom. The toilet wasn’t clean properly. There were stains of goop in the carpet very unprofessional. I took pictures of most of it.

Good

Exceptional

Nothing Bad area , room not clean, no shampoo