Aspen Grand Hotel Houston

This property is run down. The elevator seems to be borrowed from the tower of terror. The rooms are old, musty and the bathrooms are from another era. The towels were torn. This was a real bad experience.

***DO NOT STAY HERE*** Disgraceful and dangerous. Dirty, old, tired, dirty bed sheets - residents smoking drugs in the corridors and out front of the hotel. It's unsafe. Tried to get a refund from Expedia but absolutely useless staff - I would highly recommend not booking with Expedia and 100% do not stay at this hotel.

Not the greatest. I had no functioning tv reception, Comcast had technical issues with water in their cabling, the hotel constantly smelled bad, and i never had enough things in my room such as adequate coffee for my coffee maker, had to request more toilet paper, and there was only one trash can in the room. The bedside lamp was not functional, and in general all of that msde my stay less than relaxing.

From the outside appearance looked at pretty decent, but in the room I had mildew on the ceiling and dark spots in the bathroom. The toilet wasn’t clean properly. There were stains of goop in the carpet very unprofessional. I took pictures of most of it.

Good

Nothing Bad area , room not clean, no shampoo

The sheets were dirty stains on them gave me another room it was worse. The sheets were dirty the room smelled horrible

The owner of the hotel has horrible customer service skills, he does not know how to test his customers, not only did he try to charge me twice for my stay, he did address the problem with our AC in our room and roaches were in my coffee pot and hair in our bath tub from whomever stayed the night before, the blankets were stained or maybe never washed I'm not sure, and when I complained the owner told me to get off his property since I didn't come to him I went to Expedia. The front desk guy. Was very nice but as far as the owner horrible, the breakfast and that area needed cleaning the only thing I likeed about it there was the front desk man!

Good location and plenty of parking, basic room, friendly staff but clearly understaffed and going through a transition of sorts

The respect and the clean room

Did not stay

When I got to my room, the sheets were dirty and had brown spots all over them. I booked for three nights, so this was very disappointing. I asked to switch rooms, but they told me there were no other rooms available. I then asked for fresh sheets, and the replacement sheets were somehow even worse. I also asked to speak with the manager, but he kept cutting me off and wouldn’t even listen to my concerns. Overall, the customer service and cleanliness were unacceptable.

They can be better if they apply themselves. My room had a non working phone no buttons . It wasn’t even plugged in . No cords whatsoever. The coffee maker wasn’t working. And no coffee . No cups . The sink and the tub drains were pulled out and laying on the side . The carpet stink and was dirty !

Beds were comfy Sheets were stained and there were drug addicts in and around the building

Everything was excellent House keeping left a wash towel hanging on the shower rod and there was a dirty sock behind the long curtain by the window

That was good I did

Our room was dirty, hair in the bed, make up on the pillows. A condom wrapper under the head board. The head board had hand prints. The sheets and towels were stained. The sink in bathroom was clogged. No power cable for tv, tape holding batteries in on the back. Ice machine didn’t work. No juice for breakfast, no cream cheese for bagels. No soap in the dispensers chair had stains . Very unsatisfied for my first time in Texas. :( I feel I should receive a full refund our voucher for future visit.

I really felt the pictures was false advertising. The area that the hotel was is was very run down and inside was no different. It’s very dark and gloomy. It definitely needs an upgrade. When I check in the worker at the front desk had to check on our room before he gave us keys. We arrived around 7pm so I didn’t understand why he had to check on a room that should have already been done. Very suspicious! The elevator smelled like urine really bad. When we got to our room the bathtub wasn’t cleaned. We asked for another room but they refused. The sheets had stains on them and we asked for new sheets but once again they didn’t want to change our sheets. Even the toilet was low to the ground. For Breakfast it was very disappointing. They only had cereal, bagels with no toppings for them. And waffle mix for the maker and that’s it. Next door to us they’re were a handful of kids that was making noise all night that I had to call the front desk to report them. You can tell they lived there and no adults was in the room. You can tell the front desk knew them. When we asked for a late check out they advertise on their website that it’s 2pm but they only gave it to us till 1pm for the housekeepers to clean but the way I see it our room wasn’t clean when we got there. Overall it was a horrible experience and I will never stay here again.

Parking was well lit. No gate, free.

the bed literally had a blood stain on the actual mattress and the shower was nasty