Hampton Inn & Suites Houston-Bush Intercontinental Aprt

Clean room, breakfast, airport shuttle

Good

The room was very spacious and clean. Only problem we had was the TV kept freezing up so we couldn't really watch it.

The hotel is very dated. Bedding (blankets) we so old and matted up i was afraid to use them. The shuttle only holds 4 and only runs every 30 minutes so don't count on getting on the timing that you need for the airport. It's close enough but definitely not worth the $$.

The check-in process went smoothly and the front desk clerk was personable. The location was close to IAH and the shuttle service to the airport was great.

Good

Breakfast offering good

Serving spoons not kept clean Ran out of yogurt both days Waffle making area not kept clean Attendant not keeping up with the demand and usage

Our flight was delayed so we did not get to the property until after 10pm. The airport shuttle did pick us up but our room had been given away. They had a room with a king bed and a pull out couch. We had reserved 2 queen beds for 4 adults. The person was very helpful checking us in but informed us they were overbooked. We would have to contact Expedia . We were tired but he was able to get us the room with the king bed. We were not 100% happy but we were glad to have a place to sleep. Again the customer service by the desk clerk was excellent! But the fact that we reserved a room and the possibility of not having a room upset us and caused unnecessary stress.

The carpet outside the door to our room was stained, looked like bleach

Everything was clean, breakfast was good and shuttle drivers were very friendly.

Please note had to pay for parking

Excellent

Great stay

Hotel clean, staff friendly and helpful. Breakfast was really good. Last minute we decided to leave our car parked at the hotel and to use their shuttle. Saved us over half of what we would have paid parking at parking spot location. Only complaint is the beds shaking.

Great location right on St Charles and the streetcar line. Room was clean and comfortable.

Staff is always nice. Clean rooms. Shuttle did not run till 12 am as noted. Ram till about 11:15, which I was 5 min late from catching. Cost $25 for a taxi.

Staff very helpful. Gave us bag breakfast since our flight was early.

The receptionist was fantastic

Room was clean and enjoyed breakfast