Hotel Zaza Houston Museum District

Great pool!

The hotel exceeded my expectations and the spa is the absolute best experience that I’ve ever had. Please visit if you have a chance.

Everything was nice about our stay.

The only downfall was going through the 3rd party we had a really late check in, not the usual 12pm. Once we arrived Chloe was great! She mad accommodations for our visit and made sure we understood everything that was available.

Great Art and vibe close to where I needed to be down town! The staff were rude. Valet was awful arguing with each other and rude to my husband and I both. The front desk never stopped their personal conversation to assist me or even acknowledge I was there even though there were 3 people available and I was the only customer in the lobby. I eventually called my husband to come down to get me and help with my luggage. Not anywhere near the experience I have had at other hotels in this price range.

The Zaza is our home away from home anytime we wanna have a night or a weekend alone. This is the place we come to everyone’s friendly. It smells good. It has great vibes. The drinks and the food are always good. The shuttle service is pretty legit my favorite hotel in Houston by far.

Clean, reasonably priced, accommodating, helpful staff, great location.

Beautiful, great location, friendly staff. They do need to update their carpets around the property and to fix the elevators situations, but overall it was a great stay. Also having a private balcony was wonderful.

Exceptional

The hotel was in a perfect location for exploring the Museum District. The facilities were quirky and fun. The staff was friendly and helpful. Our only shock was that parking at the hotel was valet only at $60 a night.

Wonderful beds!

The carpets were dirty. Even though I upgraded rooms, we had a low floor and a view of the roof air conditioning unit

Wonderful stay, very relaxing pool side!

Amazing atmosphere. Gem of a pool on hot days. Perfect location. Thank you for memorable stay!

A really outstanding hotel in an amazing location. We stayed three nights during the hottest days of the year (end of July), but every room was perfectly climate controlled. Each and every member of the staff we met was friendly and helpful without exception. The overall theme and common spaces were outstanding—we almost never hang out in hotel common areas, but we ended up spending several hours of our trip luxuriating in the mega-comfortable chairs, sipping spa fruit water (served 3–6 pm), and reading art books from their collection. A koi pond in the lobby was an extra nice touch. Our room was extremely quiet and comfortable. The Houston Museum of Fine Arts is literally a few steps from the front door, and the Houston Museum of Natural Science is just a few blocks away—walkable even in the crazy heat. We felt very safe in the neighborhood too. I would absolutely stay here again. For the quality of our experience, I’d even say the price was a bit lower than expected, even though it is admittedly an expensive property. Someday I’d love to stay in one of their theme rooms, but Expedia didn’t offer that option.

Only drawback for me — Valet is practically mandatory — not a fan. Otherwise, incredibly relaxed, not ostentatious at all, despite priciness. Highly recommend.

J

Room next to me was terribly loud all night my 2nd night. Finally called down to the front desk at 3am and they could hear the noise from the next room through the phone.

The hotel is amazing, but while I was there, the pool was very cloudy. In addition, $60 to valet my car and $30 amenity fee. These are BS fees!

I love the location and the vibe of the hotel Zaza, but I stayed a week this last visit and I was disappointed by some things. I had to call on two occasions to get my room cleaned when it was not done. And I had to call to get clean towels a couple of times. I do not think my sheets were changed until I called 5 days into my visit. I called to the front desk on 2 occasions and the issues discussed were not resolved and I had to call again. I had a great room with a view of the pool. The complimentary coffee and cookies were great. The bell staff and wait staff were great and the front desk staff who helped me were also great. I would stay there again, as the proximity to the medical center, the museums and Rice University was very convenient.