Hotel Saint Augustine

This boutique hotel is in an excellent location to access the Menil galleries. All the staff were friendly, helpful and efficient. Great restaurant on site. Very comfortable bed. Thank you for a wonderful stay.

Beautiful hotel with excellent service

I had an absolutely amazing stay. The text system used to communicate needs was the best, staff response was quick and helpful, I used in room dining for dinner and breakfast and the food was amazing and plentiful. The room was as clean, water hot, and water pressure awesome. Slippers provided along with a robe. The only mishaps were, it was loud in the building, I could hear every door open and close, which wasn’t ideal since I wanted to sleep in; and dinner room service took over 1.5 hours to receive, I had to call back after not having received it after over a hour. Even with those flaws I would stay again and again. Perfect boutique hotel. I’ve eaten and stayed at the five star locations in Houston, and hotel st Augustine has them beat, to me, even with the flaws.

Design oriented and in the museum district. They take care of a lot of details but then something’s are so out of place like the cheap TVs mounted on the walls not even centered with no console. Some of the pillows smelled bad but everything seamed clean.

Excellent property

Good

Megan, Kayla and Will on the bar excellent as usual

Exceptional

there is nowhere in the room to sit and have breakfast.. the only table is very narrow and tall. nothing good about the room. .a single is way.too small for the price... no plugs to charge the phone next to the bed... the light switch is unreachable next to the bed... the marble shower floor is slippery and unsafe... the stool inside the shower takes unusable space... the AC vent blows on the guest's face when sleeping... the duvet cover is stiff and made out of some plastic material: it makes a crushing noise if one moves, pillows are hard and very uncomfortable, the views out the glass door are uninteresting and boring.. the hotel is planned like a motel but expensive...the excuse : it's European style... but there is nothing European about its plans, nor its interior furnishings.

Exceptional

What a treasure, next to the Menil Collection Museum! Hyatt runs a hotel but Tte museum actually purchased the land and built this hotel which looks more like an apartment complex. The Landscaping is absolutely beautiful. All the stuff are extremely helpful and friendly. The room was beautiful and spacious. I live in the Greater Houston area but we did decided to stay here for one night and I'm so glad we did. We will definitely be back.

The architecture is beautiful and the landscaping was lovely. The staff was so helpful and friendly. It was pet- friendly and the staff even brought my dog a bed to sleep on. I felt it was absolutely a great location. The bar snacks were good. It was very clean and well maintained. Will come back.

Exceptional

—given these issues over multiple days, the guest experience team offered to reimburse me for meals at the hotel but the refund did not clear and I found multiple charges to my room (some of which were not mine) —while the property is well-maintained and the team is friendly, it is clear the hotel is understaffed.

Amazing! We can’t wait to return!

Great stat all around.

Great location, very friendly service, good sized rooms and good facilities and great breakfast Pool was a little small ! And no big TV to watch the World Cup !! Minor points and we had a great time

Exceptional

Our stay was a last minute planned staycation and we loved it. Very clean rooms, quiet environment, great food at Perseid. Would visit again!

Superb