Extended Stay America Suites Houston Med Ctr Greenway Plaza

Passable

rude management and did not like climbing over mattresses and construction debris.

The room and bed were mediocre. The bathroom was gross!!! Please please have staff actually clean up after themselves. There was hair on the bathtub wall, floor, counter top and on the toilet! I luckily bring Clorox wipes with me when I travel. There was drywall crumbles on all the hand towels and one of the bath towels was visibly soiled. The elevator was SCARY. I went down close to 9:20 I. The morning for coffee and she was already cleaning up. I felt like an inconvenience because she stood there and watched while I made myself coffee. I went to throw away the stirrer I used and turned back around to get a granola bar and the whole cart was gone. Sheesh. I honestly thought this would have been a better place because it was in a nicer neighborhood. I’ll stay somewhere else next time

Exceptional

Disappointing

Bookings.com Room was very clean

Dirty, run down, paper thin walls, a kitchen with no items at all, furniture randomly placed in the middle of hallways and stairwells

Everything was clean. Staff was amazing and parking was easy

The advertisements read that the rooms would contain pots, pans and utensils for making and eating food in the kitchenette and there were none. The staff was rude and non-attentive and the establishment was infested with roaches. I advise anyone thinking about staying here to think twice.

It was very muggy . The room was stinking with mold smell

Superb

There were some good things about this property: it was reasonably clean, very convenient. When we checked in, it was apparent some sort of plumbing issue was going on - on one of the floors. The front desk manager was not gracious at all, didn’t explain what was happening or why we had to wait 15 minutes with no one at the front desk(literally, no one). No bathroom in the lobby, by the way, so don’t look. The type of room we requested was not available. I guess this had something to do with the plumbing crisis. The “free breakfast“ was a joke. A handful of dry, terrible muffins, and a coffee pot. We discourage other travelers from using this property. Unless you’re into terrible service!

Everything was very dated and worn out. The room smelled of old cigar smoke and the bathroom had its own nasty smell, all of which Lysol was no help at all. All items such as coffee pot, cooking and dining utensils were at the front desk so you had to go ask for them. Free breakfast was only coffee as far as I could tell. There was no hot water for our morning shower. We purchased the travel insurance but reading all of their terms it wouldn’t have mattered so in the future I will book direct so I will have better recourse in these instances.

Great staff! Very helpful.

I like that Danny was very kind and helpful for our stay, I also appreciated the kitchen in our room it made our stay comfortable!

The smoke alarm was hanging from the ceiling, the walls are paper thin so you hear everything around and above. The curtains did not cover the windows and it was like daylight 24/7. There was grease drainage going down the wall behind the microwave. The faucet in the bathtub was barely hanging on, poor water pressure and like warm water. Sheets felt like burlap

The A/C unit in the room did not work properly so the room never cooled down.

Stayed 3 nights and hang the sign on handle “refresh my room” but no one helped cleaning . Sona room is not working . Swimming pool need more light.

Great choice for easy access to Texas Medical Center. You have to bring your own plates, knives, forks, pots and glasses if you want to really use the kitchenette. Very nice staff, good value for the money.

Confortable room, clean bathroom and good location