DoubleTree by Hilton Hotel Houston - Greenway Plaza

Every body was knowable and helpful

The staff was friendly and the common spaces were fine. The rooms and bathrooms need updating and a few of the floors smelled as is people were allowed to smoke.

The staff at the front desk were very rude .

Excellent place to stay with family

Parking charges: charge for parking should be made clear by hotel facilities at the time of booking. Expexdia booking should clearly state whether breakfast is included in the price. Hotel is old: needs to be refurbished Staff: really average but they may be used to the first issues Ammenities in room: limited

Manager asked couple of tines about our stay and was very helpful

The staff at this hotel is excellent. They are knowledgeable, friendly and eager to provide 5 star customer service. I used valet service multiple times each day and again every member of the valet team was friendly and on the ball. The hotel rooms make me think this is an older building that is well maintained. I was so impressed by the staff that I stayed again the next time I was in Houston. I was just as happy as the first stay. It was a little difficult to find the front entrance for the first time. I turned too soon and ended up in the underground garage.

Small bathroom

just okay

I paid online for the hotel. When I get to the hotel they’re asking deposit payment again. Later on, one of the staff explained to me why? To deduct the amount $$$ by using their garage. The remaining deposit will return to my account, unfortunately nothing was refunded to my account. How terrible it is.

Very comfortable and great location. Clean room and excellent service.

The bathroom showers tub need to be updated and unable on way to make coffee or heat food in the room.

We got a good deal on a presidential suite, but the water in the shower was too hot. It seems that cold water did not run to the showers. We had the sign to come back later for cleaning, but they never came back to check. It was still a good experience, but just something that can be improved.

This hotel feels very old and dingy. The toilet and sinks in the bathroom are that ancient yellow color and make everything feel unclean somehow. The room was very warm despite lowering the AC to the max. Location is fine. Parking is a huge pain and confusing. Not worth what they charge. They need to update the building if they want to present themselves as a nicer hotel.

Good room

2. Parking was a maze and not included. Double charged in the garage and the room. 3. Tell everybody when and where the breakfast but never mentioned breakfast not included. Also charge extra for the tip that I wrote down.

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The hotel is great location, the staff is very polite and helpful and facilities are very well kept.

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