La Quinta Inn & Suites by Wyndham Houston East at Normandy

Great, tasty breakfast!!

Unfortunately, I had an emergency and had to check out one day early. Since I made my reservation through a third-party company, I was told the hotel was unable to refund me for the unused night because the person in charge was not available. I understand the policy, but it was disappointing to have to pay for a night I did not stay. Overall, the hotel was okay, but there are a few areas that could be improved.

My husband, daughter, and I along with 2 small Shih Tzus, stayed here on weekend trip to Houston, and it was downright awful. By the pictures, the place looked nice and was pet-friendly. We got there and paid the deposit for the pet fee— cool, no issues with that. Even though I bring stuff to clean up after them, I understand the policy. But here’s the thing: if you charge for pets to stay, make sure the rooms are kept up. The room smelled funky, as my daughter said; the bathroom smelled like old sewage. The icebox didn’t work. The bed was at least comfortable, but that was about it. The blackout curtains were full of holes, which I have pictures of. The key card wouldn’t work at first; then, when my husband went down to meet the guy to tell him, the worker said, “ I was watching y’all on camera; I was waiting for you to come.” The elevator took forever and felt like it was going to break each time, and it only held 3 people. When we went to check out, I waited over 15 minutes at the front desk for the girl to come; I even tried calling to see if she would pick up the phone so she knew we were there, and she never picked up. Breakfast was nasty. We only stayed one night and got another hotel for the rest of the trip, which, mind you, when we checked in there, the manager didn’t even charge the pet fee due to them being so small and well-behaved, and that room smelled and felt clean. Very, very disappointed in this hotel. Don’t let the pictures get you like it did us.

Bueno

Property is dated with people hanging out around Property and the lights kept going out at least 3-4 times while I was there

Everything was awesome, the staff was wonderful ❤️

I have not receive my deposit

We reported the issue to the front desk that morning, and we were told someone would come inspect it. No one ever came. The following day, we reported it again, left our contact information, and still never received a call or any follow-up. It wasn’t until the last night of our stay, after bringing it up for a third time, that we were finally moved to another room. What was most disappointing wasn’t just the condition of the room, but the lack of urgency in addressing such a serious sanitation issue. It felt as though the staff may have already been aware of the problem and chose not to resolve it until we repeatedly complained. Because of this experience, I’m very unlikely to stay here again. Cleanliness and customer service should be a priority, and unfortunately, this stay fell far short of both.

Amazing

Everything was great

Customer service were excellent and the way they welcome me I live every thing

How close it was to the highway It was old, ran down, and dirty.

Air Conditioner ran great, room was pretty clean, but the hallway smelled like mildew, and the elevator was filthy. Housekeepers were so sweet. The building could be kept a little bit more clean.

Nice atmosphere Pool wasn’t clean

safe

I liked the room and facilities. The breakfast had mainly things containing sugar, which are not of my style, there was some scrabbled egg 2 our of three mornings and some meat, which was good. Would like to see bacon as well, some tomato, or fruit salad. some boiled eggs, etc. I liked the TV and fridge. Both rooms I stayed had a mold smell. The 2nd floor room I stayed had a blood stain on the roof over the bed, that should be painted white. The window was very foggy, you couldnt see outside, this also makes room look not well taken care of. The shower flow was very weak after a minute at 2nd room i stayed, i had to stay longer in the shower. At the first room I stayed the curtain rail was hanging slack from screws, so water was creating a lake on the floor. The pillows at first room i stayed were very hard/ overused, while at 2nd room were more fluffy. Coffee at breakfast was not nice, but that's all around Houston same. I would like to see some more big bins on the floors so people can throw their food remains without having the room smelling food all day. in breakfast yogurt contains corn starch, i would like to see greek natural yogurt and in general more protein in the breakfast.

Everything was great

Lack of channels on the TV bet wasn't a option

Very clean and breakfast was great every morning. Staff was very friendly

Para empezar no servía el elevador y nunca nos dijeron hasta que ya habíamos hecho la reservación. Nos tocó subir al tercer piso por las escaleras con maletas la habitación muy deteriorada, tanto como el baño las herramientas para planchar puertas hasta cucarachas Encontré. muy decepcionado de esta localidad, cuando me he hospedado en otros hoteles de la quinta mucho mejor.