MainStay Suites Texas Medical Center/Reliant Park

My family stayed at this hotel from June 28 to June 29 while traveling to Houston for the FIFA World Cup. Overall, we were satisfied with the hotel and its service. However, on the morning of June 29, I discovered that the right rear tire of my vehicle had been punctured by a large nail while it was parked in the hotel parking lot. A tire technician later confirmed that the nail had caused sidewall damage and that the tire should be replaced. What disappointed us most was the hotel's response. When my wife reported the incident, the front desk repeatedly stated that the hotel was not responsible before reviewing any surveillance footage or conducting an investigation. I understand that accidents can happen anywhere. My concern is simply that reports of potential safety hazards should be taken seriously and investigated. I hope Expedia will share this feedback with the hotel so that similar incidents can be prevented in the future. Thank you for your time and attention. As a loyal Expedia customer, I value the quality and reliability of the accommodations offered through your platform, and I hope this feedback will help improve future guest experiences. Sincerely, Gabriel A Loyal Expedia Customer

Very worn room and bed. Alarms going off through the night.

There was no breakfast. There hasn't been breakfast since covid. The hotel just hasn't "updated" their website?! They do have coffee in the mornings and a well stocked cubby with snacks and drinks for sale. There is NO MAID SERVICE unless you stay seven days or more. However, you can request clean towels, toilet paper, etc. from the front desk when needed. The room was clean and the furnishings were ok. I felt a little unsafe because there were two windows that faced the rear of the property and were accessible from the street with no fence or other form of security. My bed was comfortable but made a loud metallic squishing noise when sitting or laying down. My room's electronic lock's batteries died and had to be replaced on the second day. Staff was very nice. I have pics and video.

FOR MEDICAL REASONS DUE TO DOCTORS ORDERS I COULDN'T GET MY SURGEY WITH THE INSURANCE ON THE ROOM THE DOCTOR SAID HE WOULD ISSUE SOMETHING IN LETTER FORM THAT IT WAS NONE OF MY FAULT THEY WOULD NOT RELEASE ME FROM THE SECOND NIGHT EVEN THOUGH I DID NOT STAY NO BREAKFAST I DIDN'T KNOW THAT AND TENTANTS SITTING AROUND CHIMMING IN GIVING ORDERS INSTEED OF THE STAFF SORRY I PICKED THE PLACE I WILL NEVER STAY THERE AGAIN HAVE MANY MORE DOTOR VISITS TO MAKE IN HOUSTON DO NOT STAY THERE ITS A RIPOFF THE DRIVER WAS THE NICEST AND BEST PERSON THERE THE OTHERS YOU START TALKING THEY TURN THERE BACK TO YOU AND WALK OFF

Room was full of roaches ever one under my pillow when I turned down the bed. I spent the night trying to kill them and left at 4:30 Am.

Every time I call to set up a reservation from desk is always very helpful. The main reason I stay is to be close to the medical center for my doctor's appointments. The shuttle driver is awesome and very accommodating. Every time I check in it feels like i am at home with the rooms that provide a kitchen prep and cook , my own food.

The staff was very friendly ! Rooms were clean and check in and out was a breeze! Parking was plentiful and the location is perfect ! Will be back soon

Spacious room. Clean place

The room was cleanish. The tub had a permanent liner sticking on w some debris under the edges. Bad caulking job on tub and elsewhere . 2-3 fully cracked tiles in bathroom. In a not real nice part of town but they have a gate and security. No breakfast. The pool was closed. I reserved 2 queens, I arrived and they did not have 2queens available. The staff was helpful and nice. I believe some ppl have been going there for years and it is cost effective short term housing. I would stay if I had to. Honestly when I walked in, a lady with an abdominal binder and unbuttoned shirt was coming in showing her abdomen and binder— making it seem really ghetto. I couldn’t wait to come home. Nice frig n kitchenette set up.

I killed 2 roaches and a spider. We had to beg for towels, the only way you could get more towels was to turn the other ones in. The building smelled old and stale. Other than that it was in a convenient location to get to the Medical Center.

My family and I loved our stay! Staff and everyone were nice and respectful we will book again our next stay!

When we checked in, we were not informed of a Security deposit requirement was just deducted from my account. The was too firm and uncomfortable, I couldn't sleep, had to sleep on the couch. The TV remote had no cover for the battery and it didn't work very well, we gave the front desk and informed them the problem and when we came back from our appointments the other clerk said there was nothing there and no note was left about it. Told us to check if they had taken it up to our room and if not to call and let them know. Well, no remote and dead phone is all we had, had to unplug the TV to shut it off. Even if we complain, this world is full of uncaring people and take no pride in themselves and their job. All they want is the money.

I booked 2 queen suites that were supposed to have a kitchen and neither one of the rooms had one so my coworkers that stayed in the room weren’t pleased

6504945553, last night April 24, 2025 on 3rd floor and unfortunately had a very disappointing experience. The property looks nothing like the photos shown online, which was misleading from the start. The room itself felt poorly maintained, and the restroom was especially concerning the tub had visible mildew and rust, making it feel unclean and uncomfortable to use. To make matters worse, there were bugs in the room, which is completely unacceptable for any hotel stay. Overall, the lack of cleanliness and the difference between the advertised images and reality made this a very unpleasant visit. I would not recommend staying here unless significant improvements are made. Therefore, I am asking for a full refund.

Everything about this place wonderful!!!! I would highly recommend a visit here.

the hot water was down and they should do the maintanance without interupting guest life.

The design of the room and kitchen Some homeless are walking around

The staff is amazing! Everyone we encountered was kind and extremely helpful! Their staff is THE BEAT!

Decline to give stmt