MainStay Suites Texas Medical Center/Reliant Park

Great time

Quite and well maintained property. Staff was polite and courteous

It is best place for budget wise or balanced way stay with out affected your account hardly. Generally good for medium classes.

My family stayed at this hotel from June 28 to June 29 while traveling to Houston for the FIFA World Cup. Overall, we were satisfied with the hotel and its service. However, on the morning of June 29, I discovered that the right rear tire of my vehicle had been punctured by a large nail while it was parked in the hotel parking lot. A tire technician later confirmed that the nail had caused sidewall damage and that the tire should be replaced. What disappointed us most was the hotel's response. When my wife reported the incident, the front desk repeatedly stated that the hotel was not responsible before reviewing any surveillance footage or conducting an investigation. I understand that accidents can happen anywhere. My concern is simply that reports of potential safety hazards should be taken seriously and investigated. I hope Expedia will share this feedback with the hotel so that similar incidents can be prevented in the future. Thank you for your time and attention. As a loyal Expedia customer, I value the quality and reliability of the accommodations offered through your platform, and I hope this feedback will help improve future guest experiences. Sincerely, Gabriel A Loyal Expedia Customer

There was no breakfast. There hasn't been breakfast since covid. The hotel just hasn't "updated" their website?! They do have coffee in the mornings and a well stocked cubby with snacks and drinks for sale. There is NO MAID SERVICE unless you stay seven days or more. However, you can request clean towels, toilet paper, etc. from the front desk when needed. The room was clean and the furnishings were ok. I felt a little unsafe because there were two windows that faced the rear of the property and were accessible from the street with no fence or other form of security. My bed was comfortable but made a loud metallic squishing noise when sitting or laying down. My room's electronic lock's batteries died and had to be replaced on the second day. Staff was very nice. I have pics and video.

FOR MEDICAL REASONS DUE TO DOCTORS ORDERS I COULDN'T GET MY SURGEY WITH THE INSURANCE ON THE ROOM THE DOCTOR SAID HE WOULD ISSUE SOMETHING IN LETTER FORM THAT IT WAS NONE OF MY FAULT THEY WOULD NOT RELEASE ME FROM THE SECOND NIGHT EVEN THOUGH I DID NOT STAY NO BREAKFAST I DIDN'T KNOW THAT AND TENTANTS SITTING AROUND CHIMMING IN GIVING ORDERS INSTEED OF THE STAFF SORRY I PICKED THE PLACE I WILL NEVER STAY THERE AGAIN HAVE MANY MORE DOTOR VISITS TO MAKE IN HOUSTON DO NOT STAY THERE ITS A RIPOFF THE DRIVER WAS THE NICEST AND BEST PERSON THERE THE OTHERS YOU START TALKING THEY TURN THERE BACK TO YOU AND WALK OFF

Room was full of roaches ever one under my pillow when I turned down the bed. I spent the night trying to kill them and left at 4:30 Am.

Every time I call to set up a reservation from desk is always very helpful. The main reason I stay is to be close to the medical center for my doctor's appointments. The shuttle driver is awesome and very accommodating. Every time I check in it feels like i am at home with the rooms that provide a kitchen prep and cook , my own food.

Pleasant

The staff was very friendly ! Rooms were clean and check in and out was a breeze! Parking was plentiful and the location is perfect ! Will be back soon

Spacious room. Clean place

The room was cleanish. The tub had a permanent liner sticking on w some debris under the edges. Bad caulking job on tub and elsewhere . 2-3 fully cracked tiles in bathroom. In a not real nice part of town but they have a gate and security. No breakfast. The pool was closed. I reserved 2 queens, I arrived and they did not have 2queens available. The staff was helpful and nice. I believe some ppl have been going there for years and it is cost effective short term housing. I would stay if I had to. Honestly when I walked in, a lady with an abdominal binder and unbuttoned shirt was coming in showing her abdomen and binder— making it seem really ghetto. I couldn’t wait to come home. Nice frig n kitchenette set up.

Comfortable, felt safe, loved the shuttle service! I wish there was a breakfast.

Nice friendly staff The location and environment were awful. The other guests were loud, perverted, disrespectful, and obnoxious.

I killed 2 roaches and a spider. We had to beg for towels, the only way you could get more towels was to turn the other ones in. The building smelled old and stale. Other than that it was in a convenient location to get to the Medical Center.

Exceptional

My family and I loved our stay! Staff and everyone were nice and respectful we will book again our next stay!

Passable

Good

Very good