Best Western Houston Bush IAH Intercontinental Airport Inn

As the saying goes, you get what you pay for. It was just okay. The

Hotel is not new but fits the budget well.

Okay

Very good

Exceptional

Liked the location, its great for a stop over when flying. Breakfast was all gone by the time we came down, maybe we needed to get up really early. Room felt a little damp.

Easy check in; I booked for one night on Travelocity less than 10 minutes before arriving and as I entered, the clerk acknowledged me right away, and continued to assist the customer at the counter. I booked the shuttle to the airport and had a pleasant evening and a solid sleep before my early flight it was quiet and not fancy but had all that I needed. I'd stay again.

Staff was great The timing of the shuttle

The front desk staff was nice The room smelled like bleach, floors had a sticky film, lamp shade was covered in black mold on the back side by the wall, fridge was dirty

With that being said, staff was really helpful & patient. We would probably stay again since it's convient to family

Perfect thanks

Passable

The lady that was checking us in was courteous, but her supervisor was loud and a bit rude. She threatened that the airport shuttle would leave us if we were even one minute late. We ordered a shuttle back to the airport at 7:30. They told us to be down at 7:15 which we were. We were going to quickly grab breakfast but the driver was also just as rude and said that was absolutely not going to happen and he would leave us at the hotel if we quickly grabbed a bite to go. After getting on with empty stomachs, the driver continued his whining and told me he would like me to explain to all the rest of the passengers why we were 1 minute late. It was very unprofessional and rude.

The building and the room smelled like mildew. Staff who checked us in had his airpods in the whole time and was very nonchalant. We checked in and checked out within 10 minutes. The mildew smell was very potent.

The only thing to like is the conveniency of the airport. The room stinked so very bad like mildew the refrigerator was rusted all over the front and barely stayed cold. The covers are very hard and thin no comfort floors need to be mopped severely in the rooms I walked for 2 minutes on the floor in our room our socks was filthy afterwards. Not to mention the ants and cockroach we found in our room. Breakfast was supposed to be until 9am yet it ended at 7:30 I definitely will never stay again this was the worst hotel I stayed in in Texas and I absolutely would never recommend they should honestly be reimbursing for last night stay because it was indeed horrible. Let’s not mention how the guy didn’t know how often the shuttle ran or the fact they give you till 11:30am to check out but call multiple times by 10:40am.

I didn’t have any issues. I took their shuttle service which was very prompt and reliable.

They swindled e out of my money. Instead of my booking.com rate they charged me full price.

I had one of the word experience in this hotel, the front desk attendant was extremely rude, aggressive, hostile and with a terrible attitude, the lobby was really disgusting and dirty

All of the food they had for breakfast was spoiled including the milk. This could have gotten my family sick and caused a law suit if so..very disappointing..room beds were very uncomfortable as well..pillows were horrible

Property location is Handy for airport travelers Limited parking spaces