Sleep Inn & Suites Bush Intercontinental - IAH East

It’s easier to stay there, leave your vehicle and then be picked by the shuttle

Very pleasant stay and pleasing scent inside

Close to the airport with limited 24 hour shuttle. AC worked well. Carpet in the room was in poor condition. Breakfast was very limited-nothing that worked well for grab-n-go if you had an early flight. Shuttle to airport only accommodates 6 people every 30 minutes so be aware of this if you need a ride to the airport. Staff was friendly.

Customer service

Air conditioner wasn't working

Roaches!!!!! Don’t stay here!!

We, a family group of 9, had an overnight layover in Houston. I specifically selected this hotel because side it offered a free shuttle service to the airport. I spoke with them months in advance to be sure that the shuttle could accommodate us all, and to confirm the way we would need to schedule this. I also called hour before our arrival to confirm again. When we checked in, the front desk person confirmed that we would all be on the 7am shuttle to the airport for our flight. I woke to a letter under my door at 6am stating that the shuttle could only take 6 people and that the others would need to wait for the 7:30 shuttle. Six family members got on a shuttle with 4 empty seats that remained empty the entire ride. It was the same shuttle we took the night before from the airport that accommodated all of us, plus 2 more. Three of us ended up in a Lyft. Not the end of the world. Just frustrating to get conflicting information. The rooms were clean, but the carpet was in bad shape. I appreciated the updated bathroom. The breakfast was less than most other airports of this category.

Good over night stay.

Superb

Good

Internet doesn't always work

Clean and in a good location. Wifi was very poor in our room on the third floor. Kept cutting out. Wish you would supply bread for toast with breakfast.

Exceptional

I never leave reviews but this one is necessary. The hotel has bed bug. ALOT OF BED BUGS. I was not able to complete my stay. Upon leaving I left a note for the manager that i would not be staying due to the beg bugs and would like a full refund. The manager refused to call me back and denied my refund.

It’s very comfortable and moreover very well cooled too Nothing to complain

The spacious room. Front desk person was approachable and helped me arranging my shuttle service to the airport. The room has a different smell. Maybe, open tje windows to let out the different smell.

Nothing The manager and staff are completely incompetent. I would never and nobody recommend to stay in this place. BOOKING.COM should EXPEL this hotel from its database and terminate any future partnership with this property. More than 10 people complaining at the same time at front desk.

Our room was infested with roaches and other bugs. The condition of the room was absolutely disgusting and unacceptable. In the middle of the night, my daughter woke up because a bug had landed on her hand, which frightened her so much that she was afraid to go back to sleep. It made for a very uncomfortable and stressful stay. Thankfully, we only had to stay one night. I would not recommend this hotel and would not stay here again.

Good

Alex at front desk is most helpful