Hyatt Place Fort Worth/Hurst

This hotel needs a complete makeover, is dirty everywhere.

There was no “ Hospitality” from the entrance and on a daily basis. There were many families with the FIFA games in Dallas but the breakfast area and tables were sticky, spills, and dirty floors. The desk response was “Oh we just wait til the breakfast is over then we clean…” unacceptable in any dining place. There was no plan to anticipate the need to keep the area sanitary. Very apathetic attitude.

Totally a mess ! System is down , can’t get a key for the room. The staff has Zero patience!

The staff at the counter were all very friendly and helpful. That was the positive aspect of our stay. This facility needs a facelift. We had to have all of our keycards redone 4 times. They never cleaned our room during a 3 night stay. We had to go get our own coffee and toilet paper. The breakfast decent but they ran out of food all 3 days. The air conditioner ran constantly (on was able to turn ‘on’-no auto setting) and the room was a bit damp. The hide a bed was very uncomfortable. We were in a handicapped room and the king bed was very low to the floor and was super soft and was lumpy. My son went to the public bathroom downstairs and the toilet was full of BM-don’t know if the toilet was malfunctioning or what. So, because of the beds and air conditioner, we didn’t sleep well. We paid a higher rate due to the World Cup in town, so this made it even more disappointing. Like I said, the desk staff were great. The hotel just needs a fair amount of TLC

The hotel was clean. The staff was very friendly and helpful.

The AC unit in our room didn't not cool down (had 2 rooms the other one was much cooler) but other then that our stay was good pool could use a cleaning.

Staff were really nice. Room was nice and clean will definitely be back again

It was ok

Breakfast was amazing!! TVs were inconsistent, some had Netflix and other streaming, some didn’t.

Can improve

room was dirty, carpet stains, comforter had blood stains on it, furniture uncomfortable, breakfast subpar. Their key card system was down so no key cards staff had to let you in your room everytime you went out.

Everything was great BUT the card reader machine creator thingamabob was broken, so we were unable to be issued a room key. A front desk member had to accompany us from the front desk every time we left the premises for three days. One time we had to wait 17 minutes. One hundred percent not the staff’s fault, but still a bit inconvenient! Nice people, clean rooms…I’d recommend it for your Metroplex stay as long as that key machine gets fixed LOL!!!

Don't stay here. There are way better options right across the street.

The room was clean the first day upon arrival but shampoo bottles were empty and phone was not working. The next day the room was not touched they never went in to clean no fresh towels, cans weren’t emptied or beds done. Asked to speak to someone but no one was available. The same thing upon check out no one was available. They did have a good breakfast but not cleaning the rooms and speaking to a staff member I saw in the hallway I was told it’s been happening lately.

Check in was smooth and quick. Agent was friendly and helpful. Room was large and clean. The carpet in the hall and in one area of our room was stained. I was surprised that was no lotion or a makeup remover pad in the room. Breakfast was fine.

Nice play to stay with great amenities:-)

Our overall stay was great, the room was well maintained and clean, and the breakfast had a good selection. The only issue we had was the hotel "overbooking" which they only had a King room when we requested a Double bed room through our hotels.com booking. We had a party of 6 which is the reason we needed the extra bed. We were able to make it work and the lady that checked us in did apologize, but it was an inconvenience.

The beds were in poor condition, the pillows were bad, the shower was dirty, the carpets were torn, stained, and dirty, and there was a bad smell.

I love the staff and customer service was excellent. Housekeeping needs to do better. They did not clean our room before we checked out our durning our stay. Friendly staff at the desk and the manager.

Don’t stay on first floor. Older rooms. Staff was friendly. Drinks in lounge cooler were warm. No 24 hour maintenance. I checked in after they left and hotel room didn’t work. I needed to call front desk for Door Dash.