Holiday Inn Express Hotel & Suites Idaho Falls by IHG

The staff were so friendly, helpful, and hospitable. The only two negative remarks I can say are that the room had clothing from a prior guest in the drawers and the washer was out. We desperately needed a washer after our kiddo had an accident but otherwise everything was great! Would definitely recommend to others and stay again.

Everything was great!!

Very friendly checking in. Breakfast staff were helpful and friendly

unable to make the stay due to vehicle troubles. unfortunately unable to cancel or move to another date as I was not in cancelation window...unable to comment on facility as I did not see or use it

Holiday Inn express because I love your cinnamon buns. This one didn’t have them don’t know why they said they’re always shorted.

Always enjoy Holiday Inn Express

Breakfast was excellent. Very convenient to many dining locations. Very slow elevator

Exceptional

A very caring and genuinely kind person! Great one to have at the desk! Also the manager of the breakfast who was kind and genuinely concerned about everyone!

Exceptional

Everything was great aside from breakfast. Staff were terrific and friendly. Room was clean, bed a bit hard but not bad. Breakfast food was slow to come out and my these chain hotels need to get some better eggs if you can call that eggs.

Superb

It was a nice hotel but if you are going to book through Expedia be certain on the days you are booking. The manager of the

Relaxing

Clean, room was spacious, bed was very comfortable. There was nothing I did not like.

We really enjoyed our stay. Everything was clean and comfortable. We love the breakfast.

Exceptional

Superb

Check in was easy, there were rooms available. Breakfast was good, room was clean and comfortable. The day I checked out I left a pair of sandals in my room. I realized it 2 hours in to my trip home. I called the front desk. I explained the situation, exact room and description of shoes. I offered to pay for postage if shoes could be mailed back to me. I did not hear anything for several hours, so I called again later that evening. No shoes in lost and found and no record of my previous call. I did not hear anything for several days, so called again. There was nothing in lost in found or message of me calling 2 times prior. The shoes are not new or expensive, but very comfortable to me and had a lot of wear left in them. I have stayed at your facilities across the USA, have always been pleased. I will be staying at Hampton Inns from now on. I had a similar situation with them. They responded immediately mailed the items to me at their cost. Integrity is seriously lacking in our world today and as a business this should be a priority. I hope the housekeeping staff that found my shoes enjoy them, or maybe the person in lost and found, front desk? If your employees are willing to steal small things from your customers without consequence they will graduate to larger more expensive items.

Exceptional